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The Achievement of “Mobility Optimization”

Roads these days now cater for a variety of users, all with differing needs and requirements. To do this, many a driver will have observed the ever growing emergence of a number of specialist lanes segmenting the bitumen for motorised vehicles, cyclists, roller skaters, skateboarders, those wanting to travel slowly, and of course pedestrians. Each lane is typically branded with a painted logo and may even enjoy a unique colour and/or road texture to provide additional differentiation.

No longer do roads just exist for the humble automobile, they now facilitate the movement of a many a mode of transport. The result is what I will term “mobility optimization”.

There is another transport corridor which could benefit greatly from the use of “mobility optimization”, and that is in the corporate office.

Most offices have a maze of corridors that link employees between various work stations, meeting rooms, food lounges and of course those dead-end traffic zones known as photocopy rooms. People are all walking at different speeds, some dawdling along in deep thought, others perched up against a wall enjoying some social interchange creating a walking hazard for others, some carefully juggling a number of work items such as computers, folders and a steaming long black coffee cup that is poised for spillage, others just in a hurry to get out of the building!

The solution is obvious! The corporate office needs to establish transit lanes in the workplace corridors to facilitate “mobility optimization”.

For those people in a hurry, their corridor lane could be made from polished floorboards to assist fast walking, running or even the use of corporate approved roller skates (furnishing the company logo) for the achievement of optimum speed around the building.

The slow walking lane would consist of a thick shag pile carpet, together with the occasional table and chair on which a number of drinking glasses would be placed to support and maintain the reduced speed objective.

Like on a freeway, where car breakdown zones exist on the side of the road out of harms way, office corridors would be designed with “dialog zones” where employees could stop and socialise in small out of the way “bunker nooks” that do not hinder those co-workers that are on the move.

Surveillance speed cameras could be mounted above each corridor to ensure the correct use of each lane. Those employees observed not following the “terms and conditions” of their selected lane usage, would receive a “mobility optimization infringement notice” that would be E-mailed to their work computer. Those repeat infringement offenders, would feel the wrath of the corporate wandering wofters! (a wrath that most people do not want to experience!).

So, in order to eliminate your corporate office of all movement hindrance resulting in transport inefficiency, may I suggest that you initiate a program of “mobility optimization” and enjoy a much more pleasant and effective office environment!

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by Steven Cramer on February 1, 2014  •  Permalink
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Posted by Steven Cramer on February 1, 2014

https://thinkingfuturethoughts.com/2014/02/01/the-achievement-of-mobility-optimization/

E-mail Innovation

E-mail in notes

Wandering surreptitiously with a nonchalant manner throughout the corporate corridors you will find a unique and highly valued employee. This person typically wears work attire that just doesn’t seem to “hang together”, may have a button out of place, odd socks, a belt buckle that is providing a little bit too much pressure around the waistline, and have that distant, rather sheepish look in their eyes.

If you decide to follow these employees, they will quickly lose you and you will wonder where they reside in the office.

Their names are typically Bill, Bob, Brad or Jen, Jill, Jan – their names are never too long, and one that doesn’t leave any chance of a lingering impression.

So what do these valued employees do? These people have a direct reporting line to the organizations Innovation Director and it is their job to continually bombard you with new ideas, even if they are unwelcome, nor appreciated throughout your working day.

These employees have a skill in crafting prose, together with an eye for various font and image selection that is constantly varied to be either particularly exciting, or to be the most dull and uninteresting. Their work rate output is considered to be one of the highest in the corporate office.

Yes, these unique employees are the originators of all your SPAM E-mails. They are the official corporate SPAMMERS and their job is to frequently interrupt your concentration with strange and subtle ideas to entice you into thinking that little bit differently. However, sometimes they can get a little bit too enthusiastic!

So next time you are on E-mail, don’t forget to have a look in your SPAM folder to marvel at the works of your fellow employees. Some of these E-mail masterpieces might just lead to some glimmer of a new innovation?

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by Steven Cramer on January 11, 2014  •  Permalink
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Posted by Steven Cramer on January 11, 2014

https://thinkingfuturethoughts.com/2014/01/11/e-mail-innovation/

The Secret Wandering Wofter Xmas Tally

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At 9:37 PM on the 24th December in all innovative corporate organizations, a dim yellow light can be seen permeating under the door of a room that is hidden to most employees. This room, one that is normally dormant and unregistered in the corporate room-booking directory, is on this occasion full of virtuous activity.

On sneaking into the room, you will see it jam-packed with all the “Wandering Wofters” who have a secret role in the corporate organization, that being to see which employees have been “good” and those who have been “naughty” throughout the year.

The “Wandering Wofters” will all be sitting at a large table eating mince tarts, shortbread, smoked salmon and copious quantities of fresh prawns which are all being swilled down with many large corporate flagons containing the company accredited beverage.

Each “Wofter” will have a complete list of employee names and they will systematically vote on each of their co-workers. Those employees who have been “exceptionally good” receive 3 votes, those who have been “relatively good” get 2 votes, those who have just turned up to the office and logged on to their computer get the mandatory 1 vote.

However, for those employees who have been naughty, look out! Those employees who have:

a) Participated in the office Kris Kringle without providing a present (-3 votes)
b) Attended the office Xmas party without wearing the customary party hat, didn’t dance or play in the games (-2 votes)
c)  Those that have had a perpetual look of boredom and doom on their face throughout the corporate year (-1 vote)

At the conclusion of the Wofter voting process, all the votes are counted and the “Grand Wandering Wofter” (a very esteemed Wofter role with secret corporate privileges) delivers the result to the CEO who now applies their corporate Xmas “spirit and cheer” that becomes effective at midnight.

Those employees with a positive voting outcome receive “certain benefits” in the following year that range from job promotion, improved seating position, better coffee, access to the CEO lunch left-overs, etc, the magnitude being linked to the number of positive votes obtained. Those with the negative votes may find themselves now sitting further away from the cafeteria, nearer the noisy air-conditioning vent or experience that their swipe card to the employee car park occasionally fails leading to many embarrassing honks from frustrated co-workers. For the employee with the most negative score, I would be scared to provide you with the specific details for fear of personal Wofter reprisal! Needless to say, this employee’s working life next year will be intolerable!

So when you are next considering how you should behave in the corporate office, be aware that a Wandering Wofter will be secretly studying your every move and will be quietly observing how your personality influences those around you from a working and an innovative perspective.

As a parting gesture, on behalf of all the Wondering Wofters that frequent your corporate office, may I wish you all a merry Xmas and a happy new year!

3 Comments
by Steven Cramer on December 24, 2013  •  Permalink
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Posted by Steven Cramer on December 24, 2013

https://thinkingfuturethoughts.com/2013/12/24/the-secret-wandering-wofter-xmas-tally/

Souvenirs of Business Exploration

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Centuries ago, the role of the Explorer provided many governments and monarchies in power with a strategic and valued opportunity to learn about new civilizations and philosophies. The Explorer’s discoveries and insights led to the establishment of a variety of new and powerful trading colonies that provided economic opportunities for financial gain and cultural exchange.

History provides much detail about the exploits of these Explorers, and the personal characteristics, traits and resilience required to be successful in this role. But have we considered how their experiences influenced their home life and those that frequented this establishment?

If any of you have travelled overseas, or extensively within your own country, you have most likely gathered a large array of souvenirs to remind you of where you have been. I suspect, that this would be the same situation for the Explorer.

The Explorer’s home would be a kaleidoscope of souvenirs from all around the world which when prompted by the visitor inquiring on the specific artefact, would initiate a masterful story of how it was obtained. I’m sure that many an informative dialog over a most enjoyable dinner party with a group of attentive guests would have prevailed. Those partaking of the experience would propagate this novel information with their family and friends leading to an expanded and continued dissemination of this new worldly knowledge.

Let’s now focus our attention on how this can be applied in the corporate office.

In business, although the official title of “Explorer” does not currently exist, many employees have this activity as part of their work function (eg New Business Development, R&T, Marketing, Finance, etc). However, what is lacking is the opportunity for the “Business Explorer” to furnish their travelling exploits back in the corporate office. There is no dedicated “Explorer’s Room” in which business souvenirs and other impressive booty can be pinned to the wall or placed on a mantelpiece above the fire, just like in the Explorer’s home to prompt further discussion and interest. Some organizations try to do this via visit reports and other office communications, but the impact is quickly lost, particularly with the continual bombarding of daily E-mails.

So why not establish an “Explorer’s Room” (or wall, if space is limited) in the corporate office that is dedicated to the “Business Explorer”? Just like in the Explorer’s home, these souvenirs of external inspiration and travels could then be discussed and shared with other employees in an informal setting, maybe over lunch, to generate interaction and dialog. For those businesses with many offices, why not have a virtual “Explorer’s Room” and schedule employee discussion via webcasts? Who knows what creative and innovative ideas might be developed?

The first step is to recognise the importance of the role of the “Business Explorer” in your organization in seeking out and identifying new ideas that are not currently in operation in your organization.

The second step is to then share these “souvenirs” with the rest of the business. To do this, consider the establishment of the “Explorer’s Room”.

The third step, and most important, is to have business leaders in the organization tasked with actioning the key learnings generated from these “souvenirs”. However, these leaders need to have vision, be bold and progressive, and dare to be different. For the Explorers of yesteryear, these people were typically the King or Queen, once they had made a decision to proceed, no bureaucracy dared to stand in the way of implementation!

3 Comments
by Steven Cramer on November 24, 2013  •  Permalink
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Posted by Steven Cramer on November 24, 2013

https://thinkingfuturethoughts.com/2013/11/24/souvenirs-of-business-exploration/

Business Basics: Beach, Balls, Bats and Bathers

A family plays beach cricket at Byron Bay

As you stroll along many Australian seaside beaches in summer you are bound to come across a group of people playing cricket on the sand. The official name for this game is “Beach Cricket”.

The customary uniform for Beach Cricket is typically minimal and encompasses a range of different coloured and sized speedos, bikinis, hats, sunglasses and the frequent application of sunblock. The rules will vary depending on beach locality and the skill set of the players, but for that optimum scoring opportunity, a large hit by the batsman into the sea normally provides the best result!

There is usually no participant exclusion to the game as with more people, the easier it is to play, particularly when fielding the ball on the soft hot sand in your bare feet. Those wanting to play do not need a formal invitation. The accepted custom is to simply walk up and ask “Can I join in and play?” The response is unquestionably “Yep, sure thing, just take a fielding position out in the sand, or sea”. I personally like the sea, as it provides the maximum opportunity for extreme laziness, body cooling and water flotation!

The game may last for hours, or until the ball is absconded by a passing dog frolicking on the sand, but the result is a great time for all.

If we look at the game of Beach Cricket from a corporate office perspective there are some important strategic learnings.

In Beach Cricket there are no exclusions, cliques or private groups that filter member participation. Each new player is welcomed regardless of whether their skill set is minimal or vastly experienced. So why not have this same employee involvement philosophy in business? Is it that we are too self conscious to join in, or too scared that we may “drop the ball”, or are we a little too selective about having the “right” people” in our work team?

As with Beach Cricket, when people feel welcome and valued regardless of their ability, they tend to enjoy the team spirit, the sense of belonging and throw themselves into the required objective (which occurs quite literally when fielding the ball on the sand and in the water) with an unrestricted level of enthusiasm. Many of the team participants may discover some hidden talents when provided with the opportunity “to play”, others may watch and learn from the more experienced and skilled members of the team, either way, the result is beneficial to all.

So next time your office work team starts to have that all too familiar “dysfunctional look”, may I suggest you grab a ball, a cricket bat and head for the beach! If your team is located in the cooler climates, you are allowed to swap the swimming bathers for some more suitable and warmer clothing attire, and if the ball is hit deliberately into the cold ocean water, may I suggest the cheeky batsman be ruled as out and they be asked to field the ball themselves!

5 Comments
by Steven Cramer on November 19, 2013  •  Permalink
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Posted by Steven Cramer on November 19, 2013

https://thinkingfuturethoughts.com/2013/11/19/business-basics-beach-balls-bats-and-bathers/

The Flamboyee

Mondrian dress

If you have ever watched a speedboat cutting through the still water in a large lake, it is a most impressive sight. Besides the monstrous noise catapulting flamboyantly into the surrounding air, in its trail there is a sharp and distinctive series of oscillating waves that permeate from the back of the boat and eventually make their way to the shore. As an observer, you have no option but to take notice and to acknowledge the visual spectacle that is quickly unfolding before your physical senses.

This occurrence got me thinking…..

Corporate innovation needs “The Flamboyant Employee” to act as a catalyst to inspire and to make others in the office think that little bit differently. As a suggestion, let’s call these people the “Flamboyee”.

As the “Flamboyee” wanders through the office, their profile captures the attention of their fellow workers. They may have a flirtatious smile, a wicked glint in their eye, wear a range of unique clothes, or possess some other individual and distinctive mannerisms and attributes. The key requirement is that people take notice of the “Flamboyee”, break their concentration and initiate a spark of innovation in their thinking, or in their subconscious. This “Flamboyee Effect” rippling throughout the office environment can be likened to the waves in the lake generated by the speedboat. Those employees in direct contact with the “Flamboyee” will tend to obtain the greatest innovation benefit.

It is important not to have too many “Flamboyees” meandering the corporate passageways; otherwise there could be a clashing of the innovation waves that may lead to a negative impact and eventual capsizing in creativity. However, a well-planned timetable of “Flamboyee” activity is essential to ensure that a sustained level of innovation buoyancy is maintained throughout the working day, particularly near 5 PM when many a worker’s motivation starts to quickly subside.

The role of the “Flamboyee” should be prized by management, and HR should have a specific position description prescribed with key performance innovation indicators to make sure that the “Flamboyee” is operating effectively and achieving their maximum creative potential.

Just a thought, but one definitely worthwhile exploring further!

2 Comments
by Steven Cramer on November 13, 2013  •  Permalink
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Posted by Steven Cramer on November 13, 2013

https://thinkingfuturethoughts.com/2013/11/13/the-flamboyee/

The Script of Change

Theatre..

The life of an Actor is one of continual change. When the Actor is handed the script that defines their character in a theatrical play, they immediately immerse themselves into exploring their new role in a professional manner, as does all the acting cast. Initially, they may have some reservations or hesitancy on their newly assigned task, but they accept the challenge knowing that with time and practice they will eventually master what is required from them.

The Actor will also typically make extensive research into the profile of their designated role to ensure their performance in credible and consistent with the other performers in the play.

With time, the actors start to discard their own individual personality and begin to morph into the required behaviour that is required in order to ensure the required artistic success.

The parallels with that of an actor and an employee experiencing a corporate change management program are quite similar and many a business organization can learn a lot from the process.

The Script – In a corporate change management program the employees are typically provided with high-level objectives that they are then expected to deliver with a sense of urgency. (This is like handing the actor the script and then asking them to make a public performance with minimal time to prepare for their role. The result will undoubtedly not be optimum).

Role Practice – Employees are asked to modify their behaviour to be consistent with the required change management program. To many employees, this new behaviour may be quite challenging and inconsistent with their experience and skill set. (The actor needs time to practice and research their new role to make sure they get it right. They will make many mistakes prior to the actual performance, but these mistakes are opportunities to learn, modify and master their new role). Business management needs to provide employees with the skills required to deliver the change management program and to tolerate any learning mistakes made along the way.

The Props – Most corporate organizations use posters, videoconferences and other e-messaging techniques to try and support the change program. However, most are deemed to be superficial by employees and do not achieve the targeted result (In a theatrical play the stage is continually changed to support the actors and to create an atmosphere that embellishes the actors on the stage, and those observing off-stage in the audience). The corporate office provides a vast array of potential prop opportunities, some examples: why not move the CEO from their office to a desk out with the employees (a bit like having a military General out in the battlefield with their troops, rather than sending commands from the isolated HQ), move the employees to another external office which may have less of the corporate trimmings to signal the change in work environment and thought, or reposition work teams from their well established office position to other parts of the building (or into fragmented teams), etc, etc.

Have Auditions – many employees have been type cast into their existing roles based on their previous experience in those roles (An Actor auditions for a variety of different roles and is willing to explore new opportunities and characters). In a corporate change management program, employees need to be given a script that allows then to think differently and to utilise many of the skills that may have been hidden as they were only allowed to use some of their personality attributes that were consistent with their current role and job appraisal criteria. For a change management program to be successful, HR needs to allow employees to exhibit other creative and innovative flairs of skill that the organization may have actively suppressed (which may be one of the reasons why the business needs to now change!)

The theatrical play, together with the corporate change management program, will enjoy raptured applause and success when all the participants have been provided with the required time to practice, perfect their script, and have the appropriate props. The outcome will be a shout of “BRAVO” from the audience (and the business community)!

9 Comments
by Steven Cramer on November 10, 2013  •  Permalink
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Posted by Steven Cramer on November 10, 2013

https://thinkingfuturethoughts.com/2013/11/10/the-script-of-change/

Let the Ideas In

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Many corporate offices these days are starting to have a somewhat cloned appearance of the CIA, MI6, ASIO, and most other intelligence organizations, with all the security gadgets located throughout their buildings. This is evident by the increasing visibility of security cameras, sensor movement measuring devices, electronic swipe cards and other items that may have been derived from a James Bond 007 movie!

These security measures are very successful at keeping unwanted people out, and those valued people in, together with protecting the businesses intellectual property and other strategic assets. This security focus also permeates into the organization’s hierarchy and culture where only a limited number of vetted employees are allowed to represent the business in the external world to ensure consistency of message.

A major consequence of these established corporate fortresses is that many new ideas, creativity and innovations are also blocked from entering the organization. Many companies utilise a limited number of gatekeepers to filter and disseminate information inputs into the organization thereby ensuring a consistent methodology to evaluate potential opportunities in accordance with well established, and approved, corporate guidelines. However, this can result in stifling innovation and in restricting the highly needed creative thought that is essential to the longer-term and ongoing success of the organization.

The solution is for organizations to have a broad network of “idea collection systems” in place to seek out, identify and gather new thoughts that can analysed further to better understand current and future consumer trends and market requirements. The key is to allow many employees in the corporate structure, not just the chosen few, to have the opportunity to source these ideas without the use of the approved corporate filtering and distillation processes, otherwise this will again lead to a narrow view of potential innovation opportunities.

These “idea collection systems” do not need to be extremely ornate, sophisticated or expensive, but can be achieved via allowing people from a broad cross-section of the organization access to a variety of external information stimuli that they would not normally have exposure to via their traditional job roles. Examples of these “idea collection systems” could be; magazine subscriptions (HBR, The New Yorker, Food and Wine, MAD Magazine, Top Gear, etc), attending seminars, webinars, workshops, interest groups, factory tours, plays, book reviews, plus many more! The objective is creative diversity with ideas sourced from outside their current “thought zone”.

The vast array of collected ideas should then be pooled into a continually overflowing “idea bucket” from which those versed in the identification of potentially new ideas and products review on a regular basis. With time, I’m sure that this collective of numerous ideas will lead to many commercially new and innovative products being developed to provide future long-term benefit and financial sustenance to the corporate organization.

The corporate goal should be to have many employee “ears and eyes” constantly seeking new thoughts to add to the “idea collection systems”. But to do this, the corporate organization needs to be bold, to listen, and to “Let the Ideas In”!

 

2 Comments
by Steven Cramer on October 31, 2013  •  Permalink
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Posted by Steven Cramer on October 31, 2013

https://thinkingfuturethoughts.com/2013/10/31/let-the-ideas-in/

The Novel Process of “Bookovation”

llibreria - bookstore - Amsterdam - HDR

When walking into a bookstore you are immediately greeted with a vast array of books strategically positioned on the bookshelves with their spines pointing out at you saying “come closer and have a look at me”!

As a way of encouraging you to clasp your eyes upon them, each book is ordained with its own distinct marketing appeal that is a complex blend of colours and words to entice the potential book buyer. I must admit, I am one those people who does judge a book by its cover so first impressions in this instance do indeed count.

Once tempted by a specific book, you gently slide the chosen article from the shelves and study the outer cover and artwork more closely to further justify your initial selection. At this stage, you have not yet opened the book and do not know what the story could be about, but you are already speculating in your mind various story permutations and plot combinations. If all goes to plan from the publisher’s perspective, you will eventually be seduced into reading the blurb and may then personally commit to purchasing the book for a greater analysis of the numerous pages to justify your expenditure.

This process of judging a book by its cover got me thinking about with the generation of ideas in the corporate office.

What if each employee was given a book with the same title (which represented a work problem to be solved), colours, design and branding on the outer cover of the book? The inside of each book would contain blank pages.

Each employee would then be asked to scribe inside their book the thoughts and ideas that came to them on initially viewing the exterior of the book. These thoughts would only be derived from the title and the complementary artwork (just like in the bookstore). The books would then be collected and the contents accumulated into a combined narrative.

The results I’m sure would be most interesting and I suspect would vary greatly in content. But, what a rich and extensive source of innovative ideas this process would generate! Let’s call the process “bookovation” (short for innovation derived from books).

So next time you are in need for some creativity in your business, may I suggest you give “bookovation” a go, I’m sure that the process would generate a lot of intrigue and enjoyment for your employees along the way. It would also make for the establishment of an impressive corporate library of thought!

12 Comments
by Steven Cramer on October 24, 2013  •  Permalink
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Posted by Steven Cramer on October 24, 2013

https://thinkingfuturethoughts.com/2013/10/24/the-novel-process-of-bookovation/

The Power of a Small Drop

Water Drop

 

When a towel is placed under a tap where the water is flowing quite quickly, most of the water runs off the towel with minimal absorption. However, if the water velocity from the tap is reduced to a slow and steady drip, the towel now becomes very effective with the water collection as each drop has time to fully permeate into the fabric.

Let’s take this thought and consider its application to the implementation of a new idea or innovative, change application in business, or in our social activities.

If the mindset shift associated with the proposed change is too large, those individuals feeling the full force of the change action may not absorb it so it could be lost and have minimal or no impact. The key for success is to slowly drip feed the idea to allow the desired effect to slowly permeate into the organization (or individuals) to which it has been aimed.

However, in some circumstances where efforts to implement change continually encounter strong resistance, sometimes there is the need to use a water canon to blast the change through with maximum force! But this course of action tends to obliterate the “towel” and may not achieve the required result. There are also usually a lot of puddles to clean up afterwards which may require a larger number of fresh towels!

So for your next “change introduction” may I suggest you adopt the steady and slow drip and you will obtain a nice wet and saturated towel!

 

5 Comments
by Steven Cramer on October 13, 2013  •  Permalink
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Posted by Steven Cramer on October 13, 2013

https://thinkingfuturethoughts.com/2013/10/13/the-power-of-a-small-drop/

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