Souvenirs of Business Exploration

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Centuries ago, the role of the Explorer provided many governments and monarchies in power with a strategic and valued opportunity to learn about new civilizations and philosophies. The Explorer’s discoveries and insights led to the establishment of a variety of new and powerful trading colonies that provided economic opportunities for financial gain and cultural exchange.

History provides much detail about the exploits of these Explorers, and the personal characteristics, traits and resilience required to be successful in this role. But have we considered how their experiences influenced their home life and those that frequented this establishment?

If any of you have travelled overseas, or extensively within your own country, you have most likely gathered a large array of souvenirs to remind you of where you have been. I suspect, that this would be the same situation for the Explorer.

The Explorer’s home would be a kaleidoscope of souvenirs from all around the world which when prompted by the visitor inquiring on the specific artefact, would initiate a masterful story of how it was obtained. I’m sure that many an informative dialog over a most enjoyable dinner party with a group of attentive guests would have prevailed. Those partaking of the experience would propagate this novel information with their family and friends leading to an expanded and continued dissemination of this new worldly knowledge.

Let’s now focus our attention on how this can be applied in the corporate office.

In business, although the official title of “Explorer” does not currently exist, many employees have this activity as part of their work function (eg New Business Development, R&T, Marketing, Finance, etc). However, what is lacking is the opportunity for the “Business Explorer” to furnish their travelling exploits back in the corporate office. There is no dedicated “Explorer’s Room” in which business souvenirs and other impressive booty can be pinned to the wall or placed on a mantelpiece above the fire, just like in the Explorer’s home to prompt further discussion and interest. Some organizations try to do this via visit reports and other office communications, but the impact is quickly lost, particularly with the continual bombarding of daily E-mails.

So why not establish an “Explorer’s Room” (or wall, if space is limited) in the corporate office that is dedicated to the “Business Explorer”? Just like in the Explorer’s home, these souvenirs of external inspiration and travels could then be discussed and shared with other employees in an informal setting, maybe over lunch, to generate interaction and dialog. For those businesses with many offices, why not have a virtual “Explorer’s Room” and schedule employee discussion via webcasts? Who knows what creative and innovative ideas might be developed?

The first step is to recognise the importance of the role of the “Business Explorer” in your organization in seeking out and identifying new ideas that are not currently in operation in your organization.

The second step is to then share these “souvenirs” with the rest of the business. To do this, consider the establishment of the “Explorer’s Room”.

The third step, and most important, is to have business leaders in the organization tasked with actioning the key learnings generated from these “souvenirs”. However, these leaders need to have vision, be bold and progressive, and dare to be different. For the Explorers of yesteryear, these people were typically the King or Queen, once they had made a decision to proceed, no bureaucracy dared to stand in the way of implementation!

Business Basics: Beach, Balls, Bats and Bathers

A family plays beach cricket at Byron Bay

As you stroll along many Australian seaside beaches in summer you are bound to come across a group of people playing cricket on the sand. The official name for this game is “Beach Cricket”.

The customary uniform for Beach Cricket is typically minimal and encompasses a range of different coloured and sized speedos, bikinis, hats, sunglasses and the frequent application of sunblock. The rules will vary depending on beach locality and the skill set of the players, but for that optimum scoring opportunity, a large hit by the batsman into the sea normally provides the best result!

There is usually no participant exclusion to the game as with more people, the easier it is to play, particularly when fielding the ball on the soft hot sand in your bare feet. Those wanting to play do not need a formal invitation. The accepted custom is to simply walk up and ask “Can I join in and play?” The response is unquestionably “Yep, sure thing, just take a fielding position out in the sand, or sea”. I personally like the sea, as it provides the maximum opportunity for extreme laziness, body cooling and water flotation!

The game may last for hours, or until the ball is absconded by a passing dog frolicking on the sand, but the result is a great time for all.

If we look at the game of Beach Cricket from a corporate office perspective there are some important strategic learnings.

In Beach Cricket there are no exclusions, cliques or private groups that filter member participation. Each new player is welcomed regardless of whether their skill set is minimal or vastly experienced. So why not have this same employee involvement philosophy in business? Is it that we are too self conscious to join in, or too scared that we may “drop the ball”, or are we a little too selective about having the “right” people” in our work team?

As with Beach Cricket, when people feel welcome and valued regardless of their ability, they tend to enjoy the team spirit, the sense of belonging and throw themselves into the required objective (which occurs quite literally when fielding the ball on the sand and in the water) with an unrestricted level of enthusiasm. Many of the team participants may discover some hidden talents when provided with the opportunity “to play”, others may watch and learn from the more experienced and skilled members of the team, either way, the result is beneficial to all.

So next time your office work team starts to have that all too familiar “dysfunctional look”, may I suggest you grab a ball, a cricket bat and head for the beach! If your team is located in the cooler climates, you are allowed to swap the swimming bathers for some more suitable and warmer clothing attire, and if the ball is hit deliberately into the cold ocean water, may I suggest the cheeky batsman be ruled as out and they be asked to field the ball themselves!

The Flamboyee

Mondrian dress

If you have ever watched a speedboat cutting through the still water in a large lake, it is a most impressive sight. Besides the monstrous noise catapulting flamboyantly into the surrounding air, in its trail there is a sharp and distinctive series of oscillating waves that permeate from the back of the boat and eventually make their way to the shore. As an observer, you have no option but to take notice and to acknowledge the visual spectacle that is quickly unfolding before your physical senses.

This occurrence got me thinking…..

Corporate innovation needs “The Flamboyant Employee” to act as a catalyst to inspire and to make others in the office think that little bit differently. As a suggestion, let’s call these people the “Flamboyee”.

As the “Flamboyee” wanders through the office, their profile captures the attention of their fellow workers. They may have a flirtatious smile, a wicked glint in their eye, wear a range of unique clothes, or possess some other individual and distinctive mannerisms and attributes. The key requirement is that people take notice of the “Flamboyee”, break their concentration and initiate a spark of innovation in their thinking, or in their subconscious. This “Flamboyee Effect” rippling throughout the office environment can be likened to the waves in the lake generated by the speedboat. Those employees in direct contact with the “Flamboyee” will tend to obtain the greatest innovation benefit.

It is important not to have too many “Flamboyees” meandering the corporate passageways; otherwise there could be a clashing of the innovation waves that may lead to a negative impact and eventual capsizing in creativity. However, a well-planned timetable of “Flamboyee” activity is essential to ensure that a sustained level of innovation buoyancy is maintained throughout the working day, particularly near 5 PM when many a worker’s motivation starts to quickly subside.

The role of the “Flamboyee” should be prized by management, and HR should have a specific position description prescribed with key performance innovation indicators to make sure that the “Flamboyee” is operating effectively and achieving their maximum creative potential.

Just a thought, but one definitely worthwhile exploring further!

The Script of Change

Theatre..

The life of an Actor is one of continual change. When the Actor is handed the script that defines their character in a theatrical play, they immediately immerse themselves into exploring their new role in a professional manner, as does all the acting cast. Initially, they may have some reservations or hesitancy on their newly assigned task, but they accept the challenge knowing that with time and practice they will eventually master what is required from them.

The Actor will also typically make extensive research into the profile of their designated role to ensure their performance in credible and consistent with the other performers in the play.

With time, the actors start to discard their own individual personality and begin to morph into the required behaviour that is required in order to ensure the required artistic success.

The parallels with that of an actor and an employee experiencing a corporate change management program are quite similar and many a business organization can learn a lot from the process.

The Script – In a corporate change management program the employees are typically provided with high-level objectives that they are then expected to deliver with a sense of urgency. (This is like handing the actor the script and then asking them to make a public performance with minimal time to prepare for their role. The result will undoubtedly not be optimum).

Role Practice – Employees are asked to modify their behaviour to be consistent with the required change management program. To many employees, this new behaviour may be quite challenging and inconsistent with their experience and skill set. (The actor needs time to practice and research their new role to make sure they get it right. They will make many mistakes prior to the actual performance, but these mistakes are opportunities to learn, modify and master their new role). Business management needs to provide employees with the skills required to deliver the change management program and to tolerate any learning mistakes made along the way.

The Props – Most corporate organizations use posters, videoconferences and other e-messaging techniques to try and support the change program. However, most are deemed to be superficial by employees and do not achieve the targeted result (In a theatrical play the stage is continually changed to support the actors and to create an atmosphere that embellishes the actors on the stage, and those observing off-stage in the audience). The corporate office provides a vast array of potential prop opportunities, some examples: why not move the CEO from their office to a desk out with the employees (a bit like having a military General out in the battlefield with their troops, rather than sending commands from the isolated HQ), move the employees to another external office which may have less of the corporate trimmings to signal the change in work environment and thought, or reposition work teams from their well established office position to other parts of the building (or into fragmented teams), etc, etc.

Have Auditions – many employees have been type cast into their existing roles based on their previous experience in those roles (An Actor auditions for a variety of different roles and is willing to explore new opportunities and characters). In a corporate change management program, employees need to be given a script that allows then to think differently and to utilise many of the skills that may have been hidden as they were only allowed to use some of their personality attributes that were consistent with their current role and job appraisal criteria. For a change management program to be successful, HR needs to allow employees to exhibit other creative and innovative flairs of skill that the organization may have actively suppressed (which may be one of the reasons why the business needs to now change!)

The theatrical play, together with the corporate change management program, will enjoy raptured applause and success when all the participants have been provided with the required time to practice, perfect their script, and have the appropriate props. The outcome will be a shout of “BRAVO” from the audience (and the business community)!