All posts tagged business

Vanilla Flavoured Diversity

My Primary Workhorse

Signed……Steven Cramer. The black ink that had just permeated from my treasured fountain pen was almost dry on my new employment contract. I gleefully looked once again at the document, and then with an eager and expectant smile on my face, I carefully folded the paper, placed it in the reply-paid envelope and put it aside ready to be posted to my new employer.

All of us have at some stage in our working careers have experienced the excitement associated with starting a job with a new corporate organization, or a new role within your existing company. Prior to us starting this new role, we have many ideas and thoughts on how and what we are going to achieve, we do not impose any limitations, nor do we expect the organization or our fellow colleagues to hamper any progress on the attainment of these objectives.

Unfortunately, many of us after a few years working for the same organization lose this positive and creative persona and slowly morph into a common and accepted form of corporate behaviour where any diversity of thought is progressively extinguished. The result is a “vanilla flavoured” corporate culture that is prevalent in many corporate company’s today.

But does this need to be the case?

A thought.
Why do we not ask all new employees to write down their career aspirations on what they would like to achieve prior to the first day of their employment? This untainted document could then be stored for a period of time (say 3-5 years) following which it is then opened and reread by the employee and discussed with a senior member of the management team. It would be interesting for the employee to see how their enthusiasm has been maintained or even increased over the time period, or has it been severely hindered? If the latter, then what has caused this negativity and how could the corporate culture be improved to encourage and foster a greater diversity of thought?

Many companies talk about the concept of diversity, but are quite content to operate in the “vanilla flavoured” business environment. When a new employee starts, they may be flavoured “strawberry, blueberry, or even have lumps of chocolate” diffusing through their personality. But after a period of time, this creative flavour may have been slowly purged and replaced with the approved corporate taste. If an organization truly values diversity, why focus on the attainment of the “vanilla”?

There are many great benefits to a company if their employees do think that little bit differently, particularly with respect to innovation which could be utilised in a variety of different areas such as new product development, improvements in service offering or potential business expansions outside the traditional norm? If all employees think the same way (“vanilla”), then opportunities for innovation and creativity will be severely restricted.

So next time you are about to start a new role, may I suggest that you capture your thoughts and aspirations and revisit them later in your working career. The rereading might be quite enlightening, particularly for you, and your organization?

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by Steven Cramer on March 23, 2014  •  Permalink
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Posted by Steven Cramer on March 23, 2014

https://thinkingfuturethoughts.com/2014/03/23/vanilla-flavoured-diversity/

Cultural Transformation to a Tea!

Tea

I’m one of those tea drinkers that likes to have my tea in a long tall and transparent glass. There is something quite magical about observing the tealeaves gradually permeate their colour, taste and odour with the boiling clear water. With time, you will observe the tea colour swirling and leaving a distinctive trail in the water, with additional time, the tealeaves will transform the water into a uniform and translucent colour. The degree of tealeaf permeation, or transformation, can be controlled via the immersion duration time in the water.

Let’s take this analogy into the corporate office with respect to cultural transformation.

Many corporate cultures can be viewed like the glass of clear boiling water. To look externally at the glass, it is homogeneous, quite bland, and the only activity appears to be the vapour trail exuding from the top of the glass as a result of the high temperature (100C). However, unless something happens within the glass, the water will cool and the glass will reach a temperature that coincides with the surrounding room temperature. This is the boring corporate culture that is common in so many organizations today.

The key to cultural transformation is the introduction of a catalyst to initiate and drive change. However, prior to its introduction, the business management team need to identify and agree on what their unique and distinctive organizational culture needs to be? Let’s go back to the tea analogy. How will the business culture be defined? What will be its colour, taste, smell and intensity? How long will the process take to be achieved? What catalyst will be used to initiate and drive the cultural transformation? Will the employees, customers and the market like the final taste?

When tealeaves are added to the boiling water, the permeation can be accelerated via movement of the leaves, or the water itself via a stirring action. In other words, some action needs to occur to progress and maintain the transformation.

So when next you are considering the implementation of your next cultural transformation in your office, or if you are currently in the midst of one right now, may I suggest that you consider the following key elements:

1.A transparent glass enables your employees to see the degree of transformation permeation. Don’t hide the process, make it very visible.
2.Is the water hot? Is the corporate environment at the right temperature for the required cultural transformation?
3.What tea will be introduced into the water? What will be the catalyst that you will use to drive the change? What colour, taste, smell do you want to achieve that defines your corporate culture?
4.When should you introduce a spoon into the glass to stir things up a little? What stirring speed is optimum to achieve the desired effect?

Once the desired tea has been achieved, there is no point everyone just looking at it with admiration, make sure that all those involved in the transformation process drink the tea and provide management with feedback so the tea can be tweaked accordingly to maintain the optimum taste and enjoyment!

Don’t relax once you have obtained the targeted cultural transformation, as just like with tea, the organization’s tastes will change over time. Be prepared to continually experiment; maybe add some lemon, some honey, or another tea flavour to add that additional zest!

3 Comments
by Steven Cramer on March 16, 2014  •  Permalink
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Posted by Steven Cramer on March 16, 2014

https://thinkingfuturethoughts.com/2014/03/16/cultural-transformation-to-a-tea/

The Secret Wandering Wofter Xmas Tally

good

At 9:37 PM on the 24th December in all innovative corporate organizations, a dim yellow light can be seen permeating under the door of a room that is hidden to most employees. This room, one that is normally dormant and unregistered in the corporate room-booking directory, is on this occasion full of virtuous activity.

On sneaking into the room, you will see it jam-packed with all the “Wandering Wofters” who have a secret role in the corporate organization, that being to see which employees have been “good” and those who have been “naughty” throughout the year.

The “Wandering Wofters” will all be sitting at a large table eating mince tarts, shortbread, smoked salmon and copious quantities of fresh prawns which are all being swilled down with many large corporate flagons containing the company accredited beverage.

Each “Wofter” will have a complete list of employee names and they will systematically vote on each of their co-workers. Those employees who have been “exceptionally good” receive 3 votes, those who have been “relatively good” get 2 votes, those who have just turned up to the office and logged on to their computer get the mandatory 1 vote.

However, for those employees who have been naughty, look out! Those employees who have:

a) Participated in the office Kris Kringle without providing a present (-3 votes)
b) Attended the office Xmas party without wearing the customary party hat, didn’t dance or play in the games (-2 votes)
c)  Those that have had a perpetual look of boredom and doom on their face throughout the corporate year (-1 vote)

At the conclusion of the Wofter voting process, all the votes are counted and the “Grand Wandering Wofter” (a very esteemed Wofter role with secret corporate privileges) delivers the result to the CEO who now applies their corporate Xmas “spirit and cheer” that becomes effective at midnight.

Those employees with a positive voting outcome receive “certain benefits” in the following year that range from job promotion, improved seating position, better coffee, access to the CEO lunch left-overs, etc, the magnitude being linked to the number of positive votes obtained. Those with the negative votes may find themselves now sitting further away from the cafeteria, nearer the noisy air-conditioning vent or experience that their swipe card to the employee car park occasionally fails leading to many embarrassing honks from frustrated co-workers. For the employee with the most negative score, I would be scared to provide you with the specific details for fear of personal Wofter reprisal! Needless to say, this employee’s working life next year will be intolerable!

So when you are next considering how you should behave in the corporate office, be aware that a Wandering Wofter will be secretly studying your every move and will be quietly observing how your personality influences those around you from a working and an innovative perspective.

As a parting gesture, on behalf of all the Wondering Wofters that frequent your corporate office, may I wish you all a merry Xmas and a happy new year!

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by Steven Cramer on December 24, 2013  •  Permalink
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Posted by Steven Cramer on December 24, 2013

https://thinkingfuturethoughts.com/2013/12/24/the-secret-wandering-wofter-xmas-tally/

Souvenirs of Business Exploration

NLDK_DE10_BrakeLookout.jpg

Centuries ago, the role of the Explorer provided many governments and monarchies in power with a strategic and valued opportunity to learn about new civilizations and philosophies. The Explorer’s discoveries and insights led to the establishment of a variety of new and powerful trading colonies that provided economic opportunities for financial gain and cultural exchange.

History provides much detail about the exploits of these Explorers, and the personal characteristics, traits and resilience required to be successful in this role. But have we considered how their experiences influenced their home life and those that frequented this establishment?

If any of you have travelled overseas, or extensively within your own country, you have most likely gathered a large array of souvenirs to remind you of where you have been. I suspect, that this would be the same situation for the Explorer.

The Explorer’s home would be a kaleidoscope of souvenirs from all around the world which when prompted by the visitor inquiring on the specific artefact, would initiate a masterful story of how it was obtained. I’m sure that many an informative dialog over a most enjoyable dinner party with a group of attentive guests would have prevailed. Those partaking of the experience would propagate this novel information with their family and friends leading to an expanded and continued dissemination of this new worldly knowledge.

Let’s now focus our attention on how this can be applied in the corporate office.

In business, although the official title of “Explorer” does not currently exist, many employees have this activity as part of their work function (eg New Business Development, R&T, Marketing, Finance, etc). However, what is lacking is the opportunity for the “Business Explorer” to furnish their travelling exploits back in the corporate office. There is no dedicated “Explorer’s Room” in which business souvenirs and other impressive booty can be pinned to the wall or placed on a mantelpiece above the fire, just like in the Explorer’s home to prompt further discussion and interest. Some organizations try to do this via visit reports and other office communications, but the impact is quickly lost, particularly with the continual bombarding of daily E-mails.

So why not establish an “Explorer’s Room” (or wall, if space is limited) in the corporate office that is dedicated to the “Business Explorer”? Just like in the Explorer’s home, these souvenirs of external inspiration and travels could then be discussed and shared with other employees in an informal setting, maybe over lunch, to generate interaction and dialog. For those businesses with many offices, why not have a virtual “Explorer’s Room” and schedule employee discussion via webcasts? Who knows what creative and innovative ideas might be developed?

The first step is to recognise the importance of the role of the “Business Explorer” in your organization in seeking out and identifying new ideas that are not currently in operation in your organization.

The second step is to then share these “souvenirs” with the rest of the business. To do this, consider the establishment of the “Explorer’s Room”.

The third step, and most important, is to have business leaders in the organization tasked with actioning the key learnings generated from these “souvenirs”. However, these leaders need to have vision, be bold and progressive, and dare to be different. For the Explorers of yesteryear, these people were typically the King or Queen, once they had made a decision to proceed, no bureaucracy dared to stand in the way of implementation!

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by Steven Cramer on November 24, 2013  •  Permalink
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Posted by Steven Cramer on November 24, 2013

https://thinkingfuturethoughts.com/2013/11/24/souvenirs-of-business-exploration/

Business Basics: Beach, Balls, Bats and Bathers

A family plays beach cricket at Byron Bay

As you stroll along many Australian seaside beaches in summer you are bound to come across a group of people playing cricket on the sand. The official name for this game is “Beach Cricket”.

The customary uniform for Beach Cricket is typically minimal and encompasses a range of different coloured and sized speedos, bikinis, hats, sunglasses and the frequent application of sunblock. The rules will vary depending on beach locality and the skill set of the players, but for that optimum scoring opportunity, a large hit by the batsman into the sea normally provides the best result!

There is usually no participant exclusion to the game as with more people, the easier it is to play, particularly when fielding the ball on the soft hot sand in your bare feet. Those wanting to play do not need a formal invitation. The accepted custom is to simply walk up and ask “Can I join in and play?” The response is unquestionably “Yep, sure thing, just take a fielding position out in the sand, or sea”. I personally like the sea, as it provides the maximum opportunity for extreme laziness, body cooling and water flotation!

The game may last for hours, or until the ball is absconded by a passing dog frolicking on the sand, but the result is a great time for all.

If we look at the game of Beach Cricket from a corporate office perspective there are some important strategic learnings.

In Beach Cricket there are no exclusions, cliques or private groups that filter member participation. Each new player is welcomed regardless of whether their skill set is minimal or vastly experienced. So why not have this same employee involvement philosophy in business? Is it that we are too self conscious to join in, or too scared that we may “drop the ball”, or are we a little too selective about having the “right” people” in our work team?

As with Beach Cricket, when people feel welcome and valued regardless of their ability, they tend to enjoy the team spirit, the sense of belonging and throw themselves into the required objective (which occurs quite literally when fielding the ball on the sand and in the water) with an unrestricted level of enthusiasm. Many of the team participants may discover some hidden talents when provided with the opportunity “to play”, others may watch and learn from the more experienced and skilled members of the team, either way, the result is beneficial to all.

So next time your office work team starts to have that all too familiar “dysfunctional look”, may I suggest you grab a ball, a cricket bat and head for the beach! If your team is located in the cooler climates, you are allowed to swap the swimming bathers for some more suitable and warmer clothing attire, and if the ball is hit deliberately into the cold ocean water, may I suggest the cheeky batsman be ruled as out and they be asked to field the ball themselves!

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by Steven Cramer on November 19, 2013  •  Permalink
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Posted by Steven Cramer on November 19, 2013

https://thinkingfuturethoughts.com/2013/11/19/business-basics-beach-balls-bats-and-bathers/

The Script of Change

Theatre..

The life of an Actor is one of continual change. When the Actor is handed the script that defines their character in a theatrical play, they immediately immerse themselves into exploring their new role in a professional manner, as does all the acting cast. Initially, they may have some reservations or hesitancy on their newly assigned task, but they accept the challenge knowing that with time and practice they will eventually master what is required from them.

The Actor will also typically make extensive research into the profile of their designated role to ensure their performance in credible and consistent with the other performers in the play.

With time, the actors start to discard their own individual personality and begin to morph into the required behaviour that is required in order to ensure the required artistic success.

The parallels with that of an actor and an employee experiencing a corporate change management program are quite similar and many a business organization can learn a lot from the process.

The Script – In a corporate change management program the employees are typically provided with high-level objectives that they are then expected to deliver with a sense of urgency. (This is like handing the actor the script and then asking them to make a public performance with minimal time to prepare for their role. The result will undoubtedly not be optimum).

Role Practice – Employees are asked to modify their behaviour to be consistent with the required change management program. To many employees, this new behaviour may be quite challenging and inconsistent with their experience and skill set. (The actor needs time to practice and research their new role to make sure they get it right. They will make many mistakes prior to the actual performance, but these mistakes are opportunities to learn, modify and master their new role). Business management needs to provide employees with the skills required to deliver the change management program and to tolerate any learning mistakes made along the way.

The Props – Most corporate organizations use posters, videoconferences and other e-messaging techniques to try and support the change program. However, most are deemed to be superficial by employees and do not achieve the targeted result (In a theatrical play the stage is continually changed to support the actors and to create an atmosphere that embellishes the actors on the stage, and those observing off-stage in the audience). The corporate office provides a vast array of potential prop opportunities, some examples: why not move the CEO from their office to a desk out with the employees (a bit like having a military General out in the battlefield with their troops, rather than sending commands from the isolated HQ), move the employees to another external office which may have less of the corporate trimmings to signal the change in work environment and thought, or reposition work teams from their well established office position to other parts of the building (or into fragmented teams), etc, etc.

Have Auditions – many employees have been type cast into their existing roles based on their previous experience in those roles (An Actor auditions for a variety of different roles and is willing to explore new opportunities and characters). In a corporate change management program, employees need to be given a script that allows then to think differently and to utilise many of the skills that may have been hidden as they were only allowed to use some of their personality attributes that were consistent with their current role and job appraisal criteria. For a change management program to be successful, HR needs to allow employees to exhibit other creative and innovative flairs of skill that the organization may have actively suppressed (which may be one of the reasons why the business needs to now change!)

The theatrical play, together with the corporate change management program, will enjoy raptured applause and success when all the participants have been provided with the required time to practice, perfect their script, and have the appropriate props. The outcome will be a shout of “BRAVO” from the audience (and the business community)!

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by Steven Cramer on November 10, 2013  •  Permalink
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Posted by Steven Cramer on November 10, 2013

https://thinkingfuturethoughts.com/2013/11/10/the-script-of-change/

Let the Ideas In

Padlock.gif

Many corporate offices these days are starting to have a somewhat cloned appearance of the CIA, MI6, ASIO, and most other intelligence organizations, with all the security gadgets located throughout their buildings. This is evident by the increasing visibility of security cameras, sensor movement measuring devices, electronic swipe cards and other items that may have been derived from a James Bond 007 movie!

These security measures are very successful at keeping unwanted people out, and those valued people in, together with protecting the businesses intellectual property and other strategic assets. This security focus also permeates into the organization’s hierarchy and culture where only a limited number of vetted employees are allowed to represent the business in the external world to ensure consistency of message.

A major consequence of these established corporate fortresses is that many new ideas, creativity and innovations are also blocked from entering the organization. Many companies utilise a limited number of gatekeepers to filter and disseminate information inputs into the organization thereby ensuring a consistent methodology to evaluate potential opportunities in accordance with well established, and approved, corporate guidelines. However, this can result in stifling innovation and in restricting the highly needed creative thought that is essential to the longer-term and ongoing success of the organization.

The solution is for organizations to have a broad network of “idea collection systems” in place to seek out, identify and gather new thoughts that can analysed further to better understand current and future consumer trends and market requirements. The key is to allow many employees in the corporate structure, not just the chosen few, to have the opportunity to source these ideas without the use of the approved corporate filtering and distillation processes, otherwise this will again lead to a narrow view of potential innovation opportunities.

These “idea collection systems” do not need to be extremely ornate, sophisticated or expensive, but can be achieved via allowing people from a broad cross-section of the organization access to a variety of external information stimuli that they would not normally have exposure to via their traditional job roles. Examples of these “idea collection systems” could be; magazine subscriptions (HBR, The New Yorker, Food and Wine, MAD Magazine, Top Gear, etc), attending seminars, webinars, workshops, interest groups, factory tours, plays, book reviews, plus many more! The objective is creative diversity with ideas sourced from outside their current “thought zone”.

The vast array of collected ideas should then be pooled into a continually overflowing “idea bucket” from which those versed in the identification of potentially new ideas and products review on a regular basis. With time, I’m sure that this collective of numerous ideas will lead to many commercially new and innovative products being developed to provide future long-term benefit and financial sustenance to the corporate organization.

The corporate goal should be to have many employee “ears and eyes” constantly seeking new thoughts to add to the “idea collection systems”. But to do this, the corporate organization needs to be bold, to listen, and to “Let the Ideas In”!

 

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by Steven Cramer on October 31, 2013  •  Permalink
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Posted by Steven Cramer on October 31, 2013

https://thinkingfuturethoughts.com/2013/10/31/let-the-ideas-in/

The Novel Process of “Bookovation”

llibreria - bookstore - Amsterdam - HDR

When walking into a bookstore you are immediately greeted with a vast array of books strategically positioned on the bookshelves with their spines pointing out at you saying “come closer and have a look at me”!

As a way of encouraging you to clasp your eyes upon them, each book is ordained with its own distinct marketing appeal that is a complex blend of colours and words to entice the potential book buyer. I must admit, I am one those people who does judge a book by its cover so first impressions in this instance do indeed count.

Once tempted by a specific book, you gently slide the chosen article from the shelves and study the outer cover and artwork more closely to further justify your initial selection. At this stage, you have not yet opened the book and do not know what the story could be about, but you are already speculating in your mind various story permutations and plot combinations. If all goes to plan from the publisher’s perspective, you will eventually be seduced into reading the blurb and may then personally commit to purchasing the book for a greater analysis of the numerous pages to justify your expenditure.

This process of judging a book by its cover got me thinking about with the generation of ideas in the corporate office.

What if each employee was given a book with the same title (which represented a work problem to be solved), colours, design and branding on the outer cover of the book? The inside of each book would contain blank pages.

Each employee would then be asked to scribe inside their book the thoughts and ideas that came to them on initially viewing the exterior of the book. These thoughts would only be derived from the title and the complementary artwork (just like in the bookstore). The books would then be collected and the contents accumulated into a combined narrative.

The results I’m sure would be most interesting and I suspect would vary greatly in content. But, what a rich and extensive source of innovative ideas this process would generate! Let’s call the process “bookovation” (short for innovation derived from books).

So next time you are in need for some creativity in your business, may I suggest you give “bookovation” a go, I’m sure that the process would generate a lot of intrigue and enjoyment for your employees along the way. It would also make for the establishment of an impressive corporate library of thought!

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by Steven Cramer on October 24, 2013  •  Permalink
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Posted by Steven Cramer on October 24, 2013

https://thinkingfuturethoughts.com/2013/10/24/the-novel-process-of-bookovation/

The Thought of Antiquities

Antique shop window - Lillie Road

I must admit, I am not a fan of the whole shopping experience. When I need to purchase an item, I go straight to the target shop, buy the required product, and then quickly make a planned and strategically executed escape out the nearest exit!

However, there is one particular shop where this focussed stealth methodology seems to not work for me, that of an Antique Dealer. Here I can happily spend hours fossicking through the vast array of totally unexpected items. In these premises I have no preconceived idea of what to expect, I just meander through the pre-owned range of second-hand inventory gleefully absorbing the visual feast of gadgets, furniture, paintings, knick-knacks and other ornaments. In some instances, I don’t actually purchase anything, but I always leave the shop with numerous ideas of optimistic purchase possibilities that might just be useful for some project when I get home.

On examining my thought further, I willingly enter the Antique Dealer with an open mind, I have no preconceived objectives, except in the exploration of new and potentially exciting objects. On seeing these items, my mind is subconsciously linking these antique items with my existing home objects.

There is an interesting corollary here with the process of generating solutions to specific problems in our private lives or in the corporate world. In many instances we tend to quickly focus on a solution without exploring other options, some of which may take time and patience to develop. Most of us follow the “get-in/get-out” shopping approach that I typically follow, but the better solution is to let your thoughts wander contentedly along with an open mind (ie the “Antique Dealer” approach).

In the corporate world, time pressures and business imperatives tend to cloud our ability to take the “Antique Dealer” approach, but I would suggest this strategy as the outcome will be more beneficial and satisfying to all those involved.

Just a thought that might just be useful in the future?

 

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by Steven Cramer on October 7, 2013  •  Permalink
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Posted by Steven Cramer on October 7, 2013

https://thinkingfuturethoughts.com/2013/10/07/the-thought-of-antiquities/

That “Gaelic Place”

Big Mac

“Two all beef patties, special sauce, lettuce, cheese, pickles, onions on a sesame seed bun”.

On reading this sentence, many of you would immediately think of that global hamburger chain identified with the golden arches that I call that “Gaelic Place”.

To many children and adults from all around the world, this is their common perception of a hamburger. But what if we replaced the following ingredients…

Beef patties WITH lamb rissoles?
Special sauce WITH leaves of mint?
Lettuce WITH spinach?
Cheese WITH fetta?
Pickles WITH chutney?
Onions WITH beetroot?
Sesame seed bun WITH Toasted wholemeal bread?

I’m sure that those frequent and loyal eaters at the “Gaelic Place” would not recognise these replacement ingredients when constructed together as a hamburger!?

Let’s just ponder this thought for a moment and expand the discussion a little bit further. Many foods, fashions, music, plus many other items used daily, have become stereotyped by a consistent and standardised formula or delivery methodology. This can also be observed in the corporate workplace where everyone seems to dress in the same work attire, similarly, the offices have that regular format of appearance, funnily enough, very much like the business model used by that “Gaelic Place”?

The same can also be said about the process of innovation where most businesses utilise the same old standard approach of “brainstorming” to try and develop some new ideas.  I have even heard of some brainstorming sessions feasting on a selection of “Gaelic Place” food assortments to assist with the participant’s creative receptivity!

To foster some creativity in the workplace, why not try some new “ingredients”, just like the replacement “WITH” examples provided in the hamburger example above.  Some of these alternative “ingredients” could be:

Standard Work Attire WITH a bow-tie, cravat, kilt, swimming costume?
Corporate Office WITH an external location (the zoo, a picnic ground, railway train, gymnasium)?
Business Co-workers WITH kindergarten children, a choir, actors, artists, the French Foreign Legion?

In summary, there is more than one type of hamburger, the key is to expand your taste-buds with a variety of new ingredients so you continue to think that little bit differently!

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by Steven Cramer on October 6, 2013  •  Permalink
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Posted by Steven Cramer on October 6, 2013

https://thinkingfuturethoughts.com/2013/10/06/that-gaelic-place/

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