All posts tagged creative

The Faceless Collective

There are some companies that effortlessly symbolise the definition of true success. Their business names are iconic and are immediately recognisable by the young, the old, and those selectively aged in between.

There are no descriptive emotional tag-lines, no longwinded corporately clever arrangement of words, they are just “are”, and don’t need “to be”.

And here I was, sitting in the Board Room of one of these globally clever giants of industry, all by myself! It was an eerie and exciting feeling as I sucked in the room’s impressive atmosphere. I carefully crossed my legs under the highly polished large wooden boardroom table and cautiously, and gingerly, leaned back and pressed my back into the well-worn brown leather club chair.

The north side of the room had large floor-to-ceiling glass windows that overlooked the Yarra River from high up on the 39^th floor. This view was balanced by an array of large and formidable oil painting portraits of their esteemed leaders that had steered the company successfully over the past 83 years.

As I slowly studied the names under each painting, my eyes suddenly stopped when I read the polished brass name-tag of what appeared to be a most unusual portrait that was strategically, and I assumed deliberately, centred right in the middle of all the other framed canvasses. This painting was definitely larger in size, more brightly illuminated, and presumably highly prized, and worthy of more significant corporate value. The inscription in large black font read “Our Perpetual Innovator”. But the most striking aspect of this painting was the face, or should I say, its absence! Yes, this painting was of a “faceless”, yet distinguished individual. I was intrigued and decided to leave my comfortable leather chair and have a closer inspection. As I got closer, I noticed some additional words at the bottom; “Innovation is not derived from any individual, but from the collective”. I pondered these words and slowly understood their symbolic meaning, as this I suspected was the key fundamental aspect as to why this business was so successful.

This business recognised that many ideas, derived, and continually shared between the employees of this organisation, were the driving force behind their creativity. They had seen that this vast, and rich, source of innovation was not reliant upon a single individual, but the combined force of the collective.

Wow, if only all companies could recognise this fact!

So next time you are sitting in the Board Room of your company and happen to view the historical images of your past illustrious leaders, may I suggest you consider the power of the “Faceless Collective” and not just focus on any one individual?

The “White-Hole” of Innovation

I have been writing copious business articles for the New York Times for the past 39 years. Let me tell you, I have seen it all, but I had never scored that once in a lifetime literary scoop that all serious and well-respected journalists dream about, until now! I was so excited that I could hardly sit still. I was seated, or should I say fidgeted, in the massive private reception area of the most amazing, and phenomenally advanced innovative global electronics company that the modern world has ever known, and I was about to meet their CEO (Chloe Jibs).

I had known Chloe for at least 20 years and considered her a true friend. On many occasions I had tried to gleam from her the source of her unique business prowess and unlimited creativity, but these numerous requests had been turned down with her usual, quiet, yet charming, nonchalant smile, until now. Her unexpected change in mind was most likely due to this being her last day as CEO. Tomorrow, Chloe would begin her long awaited, and very well planned, relaxed non-corporate life living on her private island located in the Great Barrier Reef (half her luck I thought).

At the predetermined meeting time, Chloe emerged from her office dressed in her traditional non-corporate casual attire (blue jeans, shirt, snug fitting boots and those ever present dark Ray-Ban sunglasses that complemented her golden long hair) and beckoned me into her office. With the door shut impeccably tight, the long awaited meeting began. In that room, I was provided with secrets that only an innovative visionary could communicate. My ears burned as I listened. My eyes were dazzled with the brilliance of the sights that I was most honoured and humbled to see.

That night as I sat in my study, I tried to come to terms with what I had seen when I was with Chloe earlier that afternoon. My brain was struggling to comprehend the enormity of it all; my body was still tingling with a sensation of unbelievable elation. In contrast, my heart was despondent, as I knew that I was on the precipice of a potential award in journalism that would be the pinnacle of my newspaper career, but I would never be able to publish my story owing to my promise to Chloe never to share this knowledge.

I needed more understanding and typed the term “black hole” into Google and read the following:

“A black hole is a mathematically defined region of spacetime exhibiting such a strong gravitational pull that no particle or electromagnetic radiation can escape from it. The theory of general relativity predicts that a sufficiently compact mass can deform spacetime to form a black hole”. (http://en.wikipedia.org/wiki/Black_hole)

In other words, a “black hole” sucks everything into it, never to escape. But, apparently, according to a “reliable and informed academic”, some items do indeed escape! The exit point is a mathematical phenomenon called a “white hole” where all the contents of the “black hole” are expelled with massive energy and light.

Chloe’s “white hole” was an outlet for all the innovative and creative ideas created within other organisations that theoretically ended up going no where, or were forgotten with time. Somehow, Chloe had managed to direct the vast array of “idea black hole” waste sinks of her competition and to accumulate them into the “white hole” located with her office. No wonder she always wore sunglasses owing to the continual “white hole” illumination!

The core aspect in Chloe’s business success was in how she could cobble the discarded ideas gleamed from her competition into highly sought after, and very profitable, commercial electronic products that were now common items (eg phones, computers, tablets, watches) used by people of all ages around the world.

Well, a promise is a promise. I could never let the public know about the “white hole” phenomenon.

But, it’s a good thing that those of you reading this blog now know the “truth” about their existence. But more importantly, don’t let your innovative ideas go to waste, use them, and develop them further so as to avoid that undesirable “black hole” where they may just be useful to some other organisation in the future!

And yes….this is all fiction!
Image: 123RF

The Transfer of Wisdom

I looked with a sense of pride at my fellow colleagues as I slowly, and methodically, sat in the large well-worn leather chair in the HR Director’s office awaiting her arrival.

This was my first day of employment following the completion of my university degree three months earlier. After what seemed like a torturous series of endless interviews and countless tests, I had finally made it. I was now about to start my career in one of the most innovative and famous global companies. It was hard to disguise the smile that was slowly permeating within me, but the feeling was electic, and one that I’m sure I will never forget for the rest of my working life.

Susan finally arrived and walked into her office with a confident stride that just oozed with a persona of success. I liked her immediately.

After a few minutes of pleasant small talk, Susan took a piece of neatly folded paper out from her folder and handed it to me. At the top, it said Myers-Briggs personality profile “ENFP”. Susan then smiled, and then pressed a button on her desk. Thirty seconds later, an older, and immaculately dressed woman appeared called Megan who I surmised was nearing retirement, politely introduced herself to me. Following a brief and most enjoyable discussion, I learnt that she was also an “ENFP”, and was the company’s Global Director of Innovation.

I noticed Megan give a surreptitious nod of what seemed like “approval” to Susan. Following this gesture, Susan then excused herself from the room and I was left alone with Megan.

For the next 30 minutes, Megan explained to me the secret of this company’s success. The key, was how they passed on their experience to the new employees to ensure that the young graduates quickly obtained years of wisdom from those who were like minded. Apparently, Megan and I had a 99.99% “ENFP” personality match!

Megan, then with my permission, then commenced the secretive “wisdom transfer procedure” that “transmitted” her years of professional, social and people logic into my inexperienced and quite naive persona. At the end of the process, although I was only 22, I had the business experience of a 59 year old. I would have the unique skill set combination of youth and seniority not typically found in a person who had just commenced their first day of employment. I soon learnt, that all new starters in this company went through this procedure.

Wouldn’t it be great if all organizations could exchange knowledge between employees in this way! Although, the “wisdom transfer procedure” indicated above does not yet exist, it does so in a slightly different format that is not science fiction. The process is available to all those in the workforce right now, is relatively simple, needs no additional financial expenditure, except for one strategic prerequisite, that being “time”.

CEO’s reading this blog post take note. Why not give your young and older employees more time and opportunities to learn off each other by establishing work groups that encourage and facilitate greater communication? In these days of corporate diversity, consider age as one of your untapped resources for innovation and creativity!

PS: Yes, this photo is from the film “The Devil Wears Prada”.

2 Comments

by Steven Cramer on March 14, 2015 • Permalink

Posted in Uncategorized

Tagged age, CEO, clothes, creative, ENFP, Fashion, fun, HR, innovation, Myers-Briggs, science fiction, wisdom

Posted by Steven Cramer on March 14, 2015

https://thinkingfuturethoughts.com/2015/03/14/the-transfer-of-wisdom/

Grand Chef de Woft

As I patiently sat awaiting instructions from the occupants of Conference Room 1, I smugly took the opportunity to look around my master chef kitchen. Although small, and positioned strategically beneath the Conference Room, it was a classy place, full of the latest stainless-steel cooking appliances, pans, other key requisite implements, and one that was dutifully restocked on a daily basis with the latest aromatic worldly delights.

In my position of “Grand Chef de Woft”, I felt honoured in the knowledge that I was fully appreciated by those that gleefully awaited my gourmet creations to stimulate, and motivate their creativity and hunger for innovation.

Unbeknownst to me, my work colleagues above had now entered Conference Room 1 and were preparing to start their 9 AM team meeting. They all gathered around the “woft box” and unanimously agreed upon their selection. As they were all feeling quite hungry and lethargic, they desperately needed an appropriate thought woft stimulation. They selected the popular “woft number 3”, and immediately the instruction was conveyed to me and I sprung into action.

I placed the freshly brewed coffee and pan-fried onions under the woft extraction fan that was positioned centrally over my stove, and then turned it on to maximum woft velocity. Conference Room 1 quickly filled with “woft number 3” and the occupants marvelled at the odours that were soon to completely fill their room. As is standard practice, at the conclusion of their meeting, they closed the vent of woft and opened the outside windows to allow the fresh air to permeate into the room, thereby eliminating any residual odours in preparation for the next occupants of Conference Room 1.

At 11 AM, I was instructed to convey “woft number 7”. Experience told me that these colleagues were struggling, and I promptly boiled copious amounts of strong peppermint tea. A few seconds later, the woft of peppermint engulfed the meeting room to which sighs of relief were loudly heard by those above, thereby signalling their motivational satisfaction.

This process continued all day until 5 PM when the lights in Conference Room 1 were turned off and my colleagues packed up their bags and happily headed home.

Knowing that my important role was now done, I also tidied up my kitchen and departed the corporate office. I left with a sense of achievement, knowing that I had provided the required woftful environment that lead to many new ideas being generated in Conference Room 1. I smiled with satisfaction on a job well done!

2 Comments

by Steven Cramer on March 7, 2015 • Permalink

Posted in Uncategorized

Tagged coffee, cooking, corporate office, creative, Fashion, food, fun, Grand Chef de Woft, HBR, innovation, kitchen, odour, tea, woft

Posted by Steven Cramer on March 7, 2015

https://thinkingfuturethoughts.com/2015/03/07/grand-chef-de-woft/

Why Would You Fly With Any Other Airline?

My flight boarding pass indicated that I was to sit in seat 4A on Virgin Australia flight VA568 from Sydney to Melbourne. As I entered the plane, I took my special, and highly prized, Virgin Service Glasses (VSG) from the collection bin just inside the plane door and found my way to my allocated seat.

Now the VSG are not your average glasses. No, VSG are unique to Virgin Australia and the main reason why this airline is achieving phenomenal sales success in this competitive domestic airline market.

In seat 4B, my fellow passenger was a young business woman, and she too was quite excited at the prospect of wearing her VSG on the flight. In what looked like synchronicity, we both took our VSG out of the protective cases and placed them delicately on our faces.

A few minutes later, the metal, robotic Flight Attendant, as is typically found on all Australian flights, commenced the automatic routine of moving up and down the plane aisle to answer any questions and to make sure that all passengers had fastened their seatbelts in preparation for the scheduled takeoff.

As I was now wearing my VSG, instead of seeing a robotic Flight Attendant, I only saw an attractive young blonde woman wearing a red Virgin uniform with bright red lipstick. However, the woman passenger in seat 4B saw a different image. She saw a young, dark haired, rather muscular male Flight Attendant wearing tight trousers and an equally tight fitting shirt. Yes, in case you were wondering, we were both looking at the same robot.

Now this is the rather special characteristic associated with the VSG. They provide the wearer with a fictional person that complements the particular mood that they are in at that specific time of the day. If I, or the woman sitting in seat 4B, had have caught an earlier flight, the Flight Attendant image we would have been presented with in our VSG would have been completely different. This is the charm of the VSG, each flying experience is unique and varied.

From the perspective of the airline, they can utilise the services of a cost effective, bland, inanimate, ugly looking, metallic robot to do all the mundane inflight activities. However, the VSG passengers, only observe the Flight Attendant of the dreams!

The result is a well behaved and exceptionally polite group of passengers, as no passenger wants to upset, or offend their special Flight Attendant!

So next time you are flying on a Virgin Australia plane and you receive a friendly wink from the Flight Attendant, don’t think about the gesture too emotionally, as you may be rather disappointed once you have removed your VSG. And in case you were wondering, the VSG only works on the plane, you can’t take them home and try them out on some non-robotic, unsuspecting individual!

Note: If only this wasn’t fiction!

3 Comments

by Steven Cramer on February 27, 2015 • Permalink

Posted in Uncategorized

Tagged airline, creative, Fashion, fiction, Flight Attendant, fun, glasses, HBR, innovation, Melbourne, Richard Branson, robot, Sydney, travelling, Virgin Australia, VSG, writing

Posted by Steven Cramer on February 27, 2015

https://thinkingfuturethoughts.com/2015/02/27/why-would-you-fly-with-any-other-airline/

Wink to the Rhythm

Woohooo, there was only two minutes to go!

You could sense the air of anticipation as everyone was starting to psych themselves up for it! As the seconds counted down, people were trying to hurriedly conclude their phone conversations, meetings were quickly ending and there was a mass movement of excited employees all racing back their desks in order to get there in time. I was no exception as I looked down at the clock on my computer screen and saw that it was now 1:59 PM, only one more minute to wait!

Then at precisely 2:00 PM, with all the office staff now quietly seated at their allocated desk positions, it started.

The PA system crackled and the countdown began….5, 4, 3, 2, 1. On reaching the eagerly awaited number 1, the “gym workout music” loudly blurted out throughout the building with a rhythm of exactly 150 beats per minute.

As my desk was situated to the extreme left of the building, it was my allocated task to start the “Mexican Wave of Wink”. I turned my head to Melissa (the colleague on my right) and winked my right eye and smiled. Immediately, Melissa winked her left eye in time to the beat, then quickly turned her head to face Jules (seated on her right) and winked her right eye with perfect musical synergy, together with a the requisite beaming smile. This process continued in time to the beat until all 153 employees had winked and smiled. On reaching Peter, who was seated at the extreme right of the building, his timely wink initiated the “wink rebound” back along the “wink-chain” until I was able to receive the wink with my opposite eye. Gleeful and spontaneous laughter prevailed, as it was a unique sight to behold and a great opener to the daily 2:00 PM ritual.

My next task was to pass the “K-card”, once again in time to the beat, to Melissa, who handed it to Jules, and the process again continued. At the same time, Peter spun around once in his desk chair and stood up, thereby signalling to Angus (sitting on his left), to spin and stand up, again the process continued, until the music beat randomly stopped. The person in possession of the “K-card” now had to do some solo “krumping” for 5 seconds, following which the beat would start up again signalling the continuation of the “K-card” passing and chair spinning/standing.

Ten minutes later, the beat stopped. All employees now returned to work.

However, there was a noticeable “buzz” permeating throughout the corporate office. Motivation, employee concentration, and a most recognizable feeling of fun and teamwork prevailed.

2 Comments

by Steven Cramer on February 21, 2015 • Permalink

Posted in Uncategorized

Tagged creative, dancing, fitness, fun, gym, HBR, HR, innovation, K-card, krumping, management, Mexican wave of wink, motivation, music, style, wink

Posted by Steven Cramer on February 21, 2015

https://thinkingfuturethoughts.com/2015/02/21/wink-to-the-rhythm/

The Office Revolution

The alarm bell screeched with maximum volume! The Manager’s heartbeat immediately started to pound loudly as this was the first time that she had heard the sound, after all, it had never actually gone off before….ever! Other Managers around her also started to run around in a panic as they too had no idea what to do. The worried Managers huddled together as they quickly searched through their book of corporate policies and procedures. Finally, on page 272, there they found the answer. It was a “non-conformity” alarm! But how was it activated, and how do they stop this continual noise permeating through their normally quiet office floor?

Unbeknownst to the Managers, one of their employees had decided to mount a personal revolt!

Let’s go back to 8:30 AM that morning to understand the origin of this mystery!

Employee number 468136, aka Bernard Smith, arrived at his allocated work station. His desk was the same as every other desk on his office floor. It was white, immaculately tidy, a computer placed centrally, 4 piles of primary coloured folders on the left side, and had a standard black chair with his name branded on the back. Bernard was dressed in his black suit, white shirt and company embellished logo tie, just like all his fellow male workers.

At precisely 8:31 AM, each employee started to type on their computer and the day commenced just like every other day. However, at 8:32 AM, Bernard stopped work. He looked up and down the line of desks, each positioned in a perfectly straight line so as to not break the red laser beam, and thought…..”enough”, as a bead of sweat slowly rolled down his forehead.

To the amazement of those sitting around him, he took off his tie and undid the top button of his business shirt. Silence and an uneasy feeling quickly started to prevail. Bernard had taken the first step to his creative freedom and it felt good! As his confidence increased, he messed up his 4 folder piles. Then he did something completely radical, he moved his desk over the laser line and turned it by a full 180 degrees. He was now facing into the office, rather than a wall!

Little did Bernard know that once his newly re-positioned desk broke the red laser beam, an alarm would be triggered……

The Managers now knew the cause of the alarm and initiated an immediate and successful remedy. They decided to quickly reconfigure all work desks with Bernard’s new alignment so each and every desk now faced inwards. Once again quietness was instilled in the office as all desks now looked precisely the same as all the others. As the week progressed, the bewildered employees slowly got used to their new desk view until normality once again was achieved.

But not for Bernard, he still had no tie around his neck and there was no way he was going back to that form of corporate fashion control. He liked his messy folder pile and the air movement around his uncollared neck. It was time for revolution……!!

2 Comments

by Steven Cramer on February 18, 2015 • Permalink

Posted in Uncategorized

Tagged architecture, CEO, change management, colour, corporate, creative, design, Fashion, fun, HBR, HR, innovation, revolution, shirt, style, tie

Posted by Steven Cramer on February 18, 2015

https://thinkingfuturethoughts.com/2015/02/18/the-office-revolution/

Me, Myself and “I”

“I” opened the door and peered into the “private lounge room” where all the other “I”s were already seated. Like “me”, they all had that look of exhaustion on “their” faces. “We” had obviously all had a long, tough and quite demanding day observing “ourselves”.

Many of the “I”s sat in “their” favourite comfy leather chair with “their” heads supported in “their” hands. Glasses of spirited drinks were being sombrely consumed in an attempt to liven up the mood of the collective “us”, but with little avail, it was obviously time to verbally out pour and share the critical mirrored views of “us”.

Each “I” in turn then shared how each of the original version of “them” had performed during the day with our family, work colleagues and socially. Yes, it was a communal reflective 360 feedback session in which all the “I”s gave constructive feedback on “themselves” for the mutual benefit of the individual they represented.

Now you may be asking, “What is Steven Cramer talking about this time”? Well, what if each of us had a hidden personality called “I” that watched and took notes on how we behaved during the day? Whilst we were sleeping, these “I”s then vacated our body and met up in that “private lounge room” with all the other “I”s that we came into contact during that day. The collective “I”s would then provide feedback on what we did well, what needed improvement, or what should be quickly purged from our personality so as to avoid a repeat negative occurrence! Armed with this reflective information, our “I” would then return to our body in the early hours of the morning and have a “good chat” with “ourselves”. The following day, we would subconsciously implement what the “I” had learnt and our personalities and people skills would reap the reward from this “I” effort.

Now I can hear you all saying that this is only fantasy! But is it? Next time you are half asleep and you “think” that you feel a small part of you quickly dashing out the bedroom door, don’t be alarmed, it’s just your “I” heading out for a night of social “I”nteraction.

2 Comments

by Steven Cramer on February 16, 2015 • Permalink

Posted in Uncategorized

Tagged 360 feedback, creative, fantasy, fun, HBR, I, innovation, inspiration, motivation, personality, sleep, Steven Cramer, writing

Posted by Steven Cramer on February 16, 2015

https://thinkingfuturethoughts.com/2015/02/16/me-myself-and-i/

Using Thought-Mail

I don’t know how people coped in 2015! It must have been so tedious having to write E-mails, talk on that massive heavy communicator (and they called it a “mobile phone”, I mean really!), and use that archaic and primitive “thing” called the Internet! Thank god I was born in 2064 and am a “Generation SC64er”.

I put my history book down and decided to get back to work.

The first thing I needed to do was to send a “Thought-Mail” to my work team. I’d been putting it off for ages, but I had finally worked out my “thinking” on the business strategy and now needed their input and feedback. I “mentally” turned on the “thought reader” and inserted it in my ear and then “thought” about what I wanted to say to my team. This only took a couple of microseconds as I’m quite a fast thinker. I then “listened” to the play-back draft of the message in my mind, made a couple of corrections, and then visualised the names in my work team and allowed my “Thought-Mail” to be sent. Immediately, everyone in my team received my thoughts.

Not all of them replied immediately though. That was OK, as I assumed that some of them would be “thinking” about other things. I knew that my “thought” would sit in their memory and would be “read” when they had some available thinking time in their work day. I could have classified the “Thought-Mail” as urgent as that would have forced them to think about it straight away, but it wasn’t that important, a response tomorrow would be just fine.

A couple of seconds later I started to “feel the replies” coming into my mind from two of the people in my team. I thought about their comments and agreed with their reasoning. Thankfully all those team members that hadn’t yet responded, also received these replied “thought updates”, so they would have all the updated thinking which would assist them in making their own thoughtful responses.

Well, that took 30 seconds. I now moved onto my next task and again started “thinking” and the process was in motion.

Author note: I wish I was born in 2064, don’t you?

Room Service With A Difference

I was sitting at my hotel room desk when the doorbell rang. “Brilliant”, I said, my room service meal had finally arrived and I was famished! I bounded up from my desk, opened the door, and was greeted by an attractive young woman called Adriana and immediately signalled for her to come into my room.

Now the odd thing about hotel doorways is that they are quite narrow, and the meal tray that Adriana was carrying was quite wide. On seeing this conundrum, two possible solutions could eventuate. The first being that the door needed to be widened, but as I couldn’t see a sledge hammer neatly dangling from Adriana’s immaculate hotel uniform, I knew that this wasn’t going to be the chosen remedy. So option two prevailed.

Option two involved a contortionist yoga movement in which Adriana swung the meal tray around, utilising an impressive single slow pirouette action, which succeeded in the tray entering through the doorway with possibly one millimetre to spare on each side. What surprised me more was that the food, drink and cutlery, all remained firmly in position without experiencing an undignified free-fall onto the carpet in the room entrance hall.

I applauded Adriana on her room service skill and suggested that this innovative and creative food delivery move should be listed in bold italic font in her CV, and, that I would be happy to attest to this unique hotel qualification as an official referee should ever it be required!

But what if other hotel staff members saw Adriana’s meal tray delivery technique and tried it for themselves without any pre-training? Yes, I’m afraid the result could be catastrophic for the individual concerned, the food, and more importantly, the hungry hotel guest.

Now this got me thinking about a methodology for those potentially not as skilled as Adriana. One that provides an efficient, and reliable meal delivery service, together with the added benefit of improved health and safety for all concerned, including the food.

Why not expand the hotel’s limousine fleet to include a number of Segways (two wheeled, self-balancing, battery powered), each branded in the hotel’s colours to ensure that consistent professional appearance? The Segway could be modified to include a number of shelves into which the meal tray would snuggly fit, together with a Wi-Fi transmitter so the rider can communicate easily with the hotel kitchen. But the most important design feature from the hotel’s perspective of the Segway is its width. The Segway can be easily driven straight into the hotel guest’s room, without impacting the doorframe, thereby eliminating the need for any complicated and dangerous meal tray manipulations that were required in the past.

So, should any hotel management be reading this blog post, may I suggest that you explore this Segway idea as it might just be useful in the future. I would also be keen to know how it goes?

2 Comments

by Steven Cramer on February 7, 2015 • Permalink

Posted in Uncategorized

Tagged architecture, ballet, creative, CV, Fashion, food, fun, hotel, innovation, management, room service, Segway, style, yoga

Posted by Steven Cramer on February 7, 2015

https://thinkingfuturethoughts.com/2015/02/07/room-service-with-a-difference/

The corporate office has the potential to be a much more innovative and exciting place. This blog is a compilation of my thoughts that try to inspire others into thinking that “little bit differently” and which might just be useful in the future!

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