Souvenirs of Business Exploration

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Centuries ago, the role of the Explorer provided many governments and monarchies in power with a strategic and valued opportunity to learn about new civilizations and philosophies. The Explorer’s discoveries and insights led to the establishment of a variety of new and powerful trading colonies that provided economic opportunities for financial gain and cultural exchange.

History provides much detail about the exploits of these Explorers, and the personal characteristics, traits and resilience required to be successful in this role. But have we considered how their experiences influenced their home life and those that frequented this establishment?

If any of you have travelled overseas, or extensively within your own country, you have most likely gathered a large array of souvenirs to remind you of where you have been. I suspect, that this would be the same situation for the Explorer.

The Explorer’s home would be a kaleidoscope of souvenirs from all around the world which when prompted by the visitor inquiring on the specific artefact, would initiate a masterful story of how it was obtained. I’m sure that many an informative dialog over a most enjoyable dinner party with a group of attentive guests would have prevailed. Those partaking of the experience would propagate this novel information with their family and friends leading to an expanded and continued dissemination of this new worldly knowledge.

Let’s now focus our attention on how this can be applied in the corporate office.

In business, although the official title of “Explorer” does not currently exist, many employees have this activity as part of their work function (eg New Business Development, R&T, Marketing, Finance, etc). However, what is lacking is the opportunity for the “Business Explorer” to furnish their travelling exploits back in the corporate office. There is no dedicated “Explorer’s Room” in which business souvenirs and other impressive booty can be pinned to the wall or placed on a mantelpiece above the fire, just like in the Explorer’s home to prompt further discussion and interest. Some organizations try to do this via visit reports and other office communications, but the impact is quickly lost, particularly with the continual bombarding of daily E-mails.

So why not establish an “Explorer’s Room” (or wall, if space is limited) in the corporate office that is dedicated to the “Business Explorer”? Just like in the Explorer’s home, these souvenirs of external inspiration and travels could then be discussed and shared with other employees in an informal setting, maybe over lunch, to generate interaction and dialog. For those businesses with many offices, why not have a virtual “Explorer’s Room” and schedule employee discussion via webcasts? Who knows what creative and innovative ideas might be developed?

The first step is to recognise the importance of the role of the “Business Explorer” in your organization in seeking out and identifying new ideas that are not currently in operation in your organization.

The second step is to then share these “souvenirs” with the rest of the business. To do this, consider the establishment of the “Explorer’s Room”.

The third step, and most important, is to have business leaders in the organization tasked with actioning the key learnings generated from these “souvenirs”. However, these leaders need to have vision, be bold and progressive, and dare to be different. For the Explorers of yesteryear, these people were typically the King or Queen, once they had made a decision to proceed, no bureaucracy dared to stand in the way of implementation!

The Flamboyee

Mondrian dress

If you have ever watched a speedboat cutting through the still water in a large lake, it is a most impressive sight. Besides the monstrous noise catapulting flamboyantly into the surrounding air, in its trail there is a sharp and distinctive series of oscillating waves that permeate from the back of the boat and eventually make their way to the shore. As an observer, you have no option but to take notice and to acknowledge the visual spectacle that is quickly unfolding before your physical senses.

This occurrence got me thinking…..

Corporate innovation needs “The Flamboyant Employee” to act as a catalyst to inspire and to make others in the office think that little bit differently. As a suggestion, let’s call these people the “Flamboyee”.

As the “Flamboyee” wanders through the office, their profile captures the attention of their fellow workers. They may have a flirtatious smile, a wicked glint in their eye, wear a range of unique clothes, or possess some other individual and distinctive mannerisms and attributes. The key requirement is that people take notice of the “Flamboyee”, break their concentration and initiate a spark of innovation in their thinking, or in their subconscious. This “Flamboyee Effect” rippling throughout the office environment can be likened to the waves in the lake generated by the speedboat. Those employees in direct contact with the “Flamboyee” will tend to obtain the greatest innovation benefit.

It is important not to have too many “Flamboyees” meandering the corporate passageways; otherwise there could be a clashing of the innovation waves that may lead to a negative impact and eventual capsizing in creativity. However, a well-planned timetable of “Flamboyee” activity is essential to ensure that a sustained level of innovation buoyancy is maintained throughout the working day, particularly near 5 PM when many a worker’s motivation starts to quickly subside.

The role of the “Flamboyee” should be prized by management, and HR should have a specific position description prescribed with key performance innovation indicators to make sure that the “Flamboyee” is operating effectively and achieving their maximum creative potential.

Just a thought, but one definitely worthwhile exploring further!

And This Years Winner Is…..Teamwork

That One Day in September

Last weekend here in Melbourne it was the Grand Final of Australian Rules Football competition that involved the clash between two mighty football teams – Hawthorn and Fremantle. On the big day an audience of 100,000+ supporters sat in the famous and historical MCG stadium and cheered loudly as they encouraged their team towards victory with the goal of being the 2013 Premiers. However, only one team can be victorious and this year the winner was Hawthorn.

Prior, during and after the game, it is always interesting to observe the behaviours of the two team’s supporters. Each supporter dresses up in their football team’s club colours, waves team flags and provides “verbal encouragement” to their players, the opposition and particularly the umpires. Although the supporters have allegiance to their individual teams, after the game there is minimal malice and they depart on mass with “friendly” banter amongst their own supporters and those from the opposition team. In this instance, it could be said that the real winner was “football” as the game was a spectacular ending to yet another great football season that was enjoyed by all supporters of the game.

Let’s explore this team concept further in the corporate office. Many organizations are functionally structured into discrete work groups (marketing, sales, HR, production, etc), or business divisions, or via geography (Australia, Denmark, Japan). Over time, these groups tend to develop their own work culture and ethos that crafts and encourages certain good, and some bad behaviours. Unfortunately, this may also lead to an “us” and “them” mentality where one group tries to score points off another work group, just like in the game of football.

However, the key is for these work groups to recognise that there is one larger and more strategic team, that of the total organization. Sure, there can be a work group team credo under the direction of their General Manager (“team captain”), but only if the real winner is the overall business.

In football, it is the umpires role to keep order in the game and to administer and implement the rules to ensure an equal opportunity for all players. Taking this thought further, do we need to establish a band of independent “Behavioural Umpires (BU)” that freely roam the corporate organization calling poor intergroup teamwork with a series of Red, Yellow and Green “behaviour cards” and associated penalties?

For instance, a person given a “Yellow behavioural card” could be placed into a “behavioural sin-bin” for a day where they are forced to watch DVDs of greater teamwork effectiveness? Those awarded a “Red card” may need to spend a day working in the work group they have offended to learn about that team’s ways of “goodness”? However, the “Green card” would reward positive teamwork behaviour and could result in a financial incentive and other forms of recognition. The BU would have a special uniform, complete with a corporate branded whistle, so they are easily recognisable as they wander through the various work teams.

At the end of each financial year, the BUs could get together and have a “best and fairest” award for those employees deemed to have exhibited the optimum in teamwork excellence. There could even be a corporate dinner at a prestigious hotel to celebrate the occasion with a large and impressive trophy presented to the winner by the organization’s CEO.

So may I suggest that work teams never lose sight of the larger organization to ensure that the winner is always the one team, and not the individual!

Just a thought…..

 

The Mathematical Idea

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If you were an accountant, just imagine if the unthinkable happened?  What if you were at the crucial stage in developing a strategic profit and loss statement, or an annual budget and you ran out of numbers!

Yes, instead of numbers being an unlimited thought concept, what if they were an actual physical asset that was purchased, had a market value, and were manufactured in a finite quantity? How would the accountant cope? If they ran out of “4”s, could they continue the financial analysis that they were working on by replacing the “4” with a “3”, after-all they are close? Somehow, I suspect not!

So why is it that some corporate organizations tend to have a greater proportion of innovative ideas compared to other companies? After all, aren’t ideas, like numbers unlimited and freely generated?

One probable answer is the culture of the organization and the environment that has been established to encourage and promote innovation of thought. Many progressive companies are well aware of this requirement and have developed a range of thought creation initiates to drive and maintain the innovation process focused on targeted applications. If we go back to the accountant, it is all very well have an unlimited supply of numbers, but the key is how these numbers are applied to a specific problem thereby creating a solution. The same can be said for ideas, it is great to have a plethora of them, but the real opportunity is obtained when they initiate a creative solution that leads to additional sales revenue via a new market or product.

So next time you use your calculator to solve a mathematical problem, try to think of the numbers on the keys from a slightly different perspective. Why not view those numbers as the inputs for a range of ideas which when combined via a systematic approach lead to the generation of a creative and new solution. By the way, in this calculator there would be no “Error” function, for when generating ideas, there are no mistakes, just opportunities for improvement!