Exploits of the “Paid Gentlemen”

Spy vs Spy

It was indeed a masterful, and strategically well executed plan in which the “paid gentlemen” (and I use the term “gentlemen” quite loosely let me assure you), had finally found what they were looking for after ransacking the Melbourne corporate office they had stealthily entered in the early hours of the morning precisely thirty minutes earlier. Dressed in the latest Australian Vogue approved designer fashion espionage dark clothing, with matching matte black soft kangaroo leather gloves so as to leave no fingerprints, and wearing matching black sound deadening yachting boat shoes, they systematically searched all potential hiding places.

To find the treasured item they were seeking, absolute darkness and silence was a non-negotiable prerequisite. Any search equipment illuminating light, such as torches, mobile phone screens, or audible communication between the “paid gentleman”, would make finding their objective impossible, as it would immediately, and permanently, disrupt its purity thereby making it worthless. As this was a risk they were not willing to take, specialist and custom fitting Ray-ban infrared goggles, together with some rather spiffy complex hand signals were the “paid gentleman’s” search accessories of choice.

To their great excitement, and might I say massive relief, they finally found that what they sought in a very sneaky and rather cunningly clever hiding location. The item was packaged in a lead lined small wooden red box. The “paid gentlemen” then placed this precious red box into a small attaché suitcase and locked it decisively using the twelve-digit lock combination that they would only divulge on receipt of their exorbitant $500M payment from the unscrupulous buyer.

Following a highly tense sixty-minute flight from Melbourne to Sydney, a surreptitious rendezvous with the seeker of the valuable item was arranged at a secret location in a prestigious hotel in Darling Harbour. It was there that the private exchange took place, upon which the now well “paid gentlemen” slowly departed the scene with a sense of relief and a new feeling of personal affluence.

The new illegal, and rather thrilled, keeper of the item quickly went up to her penthouse hotel suite on the ninth floor and swiftly bolted the room door. All lights were turned off; all window blinds were drawn to ensure complete darkness. She hurriedly unfolded the piece of paper on which the well “paid gentlemen” had written the twelve-digit code, and one by one the numbers were accurately entered until the small wooded red box was revealed. Her heart was now thumping so loud she thought her eardrums might explode with anticipation! Her trembling slender fingers toyed with the box latch and she opened it slowly. As the box opened, what seemed like a burning green gas hissed loudly upon release, followed by a large explosive pop. The startled woman quickly opened the box to make sure that the contents were OK and noticed that there was nothing inside apart from a small typed yellow parchment. She speedily grabbed her metal-rimmed spectacles and read out loud the following words: “Innovation is not something you can buy or steal. Innovation needs creativity!”.

In a fit of temper, combined with a rich and complex range of choice expletives, she heeded these words, and with a sense of “innovation and creativity”, she picked up the red box and attaché case and threw them straight out an open hotel window and then burst into tears with extreme disappointment and massive financial loss. Seconds later, these two hurtling objects landed with decisive and heavy force upon the unprotected and fragile heads of the soon to be very dead “well paid gentlemen” as they gleefully walked out the hotel with their unscrupulous financial gains.

With justice done, the small red wooden box bounced a couple of times on the footpath awaiting the next potential seeker of innovation and creativity!

Appearances are indeed everything?

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Ok, it was agreed, I would be “Fabian Rizzo”, the famous ballet dancer from New York (USA), Fabian would be me, “Steven Cramer”, the “alleged founder” of the world renowned “Dram” whiskey distillery in Pitlochery (Scotland).

We would meet at the select, and might I add, very exclusive Melbourne socialite dinner party at different times and collect “our” nametags and then the personality pretence would commence in earnest.

I arrived first, wearing a strikingly loud, and as equally wide, pinstripe suit complemented with a white linen tight fitting shirt with the top three buttons undone allowing my copious chest hairs freedom to peruse all observers. I did think that my bright purple socks where a tad over the top, but they seemed to work well with my thin black pointy leather shoes. Maybe the orange floral handkerchief was a little too metrosexual, but what the heck, I was “Fabian Rizzo” after all, wasn’t I!

As I arrived at the well-staffed dinner party reception table and announced my name, I was immediately swarmed over by a large number of the “beautiful people”, many of which were obviously fashion models, and to my relief, the majority of them were woman!

But my famous nametag wouldn’t be sufficient to ensure a successful evening, I had to “act the Fabian” so my walk, voice delivery and other unique mannerisms needed to prevail. The more I delved into the character, the more responsive my audience of vast admirers responded and the greater my performance. Yes, I did have a successful night, but that part will remain private, after all, one can never be sure who is actually reading these blog posts!

But I was only half the story. “Steven Cramer” also arrived at the reception table about thirty minutes after “Fabian Rizzo”, dressed in a fashionable and unpretentious dark tartan suit. His business shirt did portray some loud chunky gold cufflinks, and a tie with a full Windsor knot adorned his shirt. With a loud and deep toned Scottish accent (which sounded quite authentic by the way), he announced his name. After a brief few seconds, he was then quickly surrounded by an array of other professional looking men and woman who had a look of financial affluence and success wofting from their persona. However, to the trained eye (mine in this case, who was watching from the other side of the room), they were a gabble of bankers, stock market analysts, politicians, lawyers, a couple of alcoholics who were seeking the possibility of a fine “Dram” drop prior to making it to the dinner reception, and a variety of other “unclassified hangeronerers”. “Steven Cramer” was brilliant as he announced his market predictions for the upcoming whiskey market and provided his confidential and creative insights on what made a good glass of the Scottish liquor. Rumours were that he also managed to have quite a successful evening from various anonymous reports the following morning.

Now you may be wondering how these exploits of disguise benefit those that work in the corporate office or any other organization? Well, it all comes down to how people become fixated with the personal image associated with an individual and whether it is really deserved or not. It is quite common for employees to be impressed by a manager’s job title and play along accordingly thinking that they might benefit from the association. Some people tend to be too easily fooled by the public “label” that disguises the person wearing it, and should focus more on the actual person inside the “labelled garment”.

It is also interesting to observe from a third person perspective just how your co-workers actually view you as exemplified by this famous “Fabian Rizzo” and “Steven Cramer” role reversal. Similarly, whether these colleagues are really interested in you, or the role you portray?

PS: In case you were wondering, yes, “Fabian Rizzo” and “Steven Cramer” did indeed compare notes the following morning and the learnings were quite interesting for both individuals.

The Vertical Room of Study

The Americans in Canada

It is 8:28 AM and there are a mass of people all waiting rather impatiently for the sky rise elevator doors to open. Finally, the elevator arrives at the Ground Floor Level and the doors slowly open. I quickly enter with purpose and strategically position myself in the back corner of the elevator after appearing to nonchalantly press the illuminated number 39 button. After disguising my external and gleeful anticipation, I then surreptitiously prepare myself mentally for the long ride to my lofty office floor destination.

Some people could be rather bored with the time taken for their vertical ride to tediously meander up to the 39th Floor after continually stopping at many interim floors along the way, but not me! This time is precious as it allows all elevator participants some brilliant people observation and study opportunities! If you haven’t seized the chance to really look at your fellow elevator incumbents, then you really haven’t lived as it contains a microcosm of creativity!

This creativity is quite personal and exhibits itself in many public and rather clandestine forms. The joy for the watcher is in the identification and discovery process which may be rather transparent to those who do not appreciate the visual and sensory clues that are being portrayed within this closed people transportation cubicle.

In case you don’t know what I’m talking about, let me provide some additional information so you too can ponder this creative and informative elevator experience.

Firstly, let’s talk woft. Yes, woft. First thing in the morning, your fellow workers will apply a variety of personal fragrances, with fluctuating levels of intensity, to all parts of their body. These fragrant wofts go under the common names of perfumes, aftershaves, moisturisers, hair gels, deodorants and other secret body embellishments. To add to the mix, there are also those people that don’t believe in fragrance enhancement in any form, shape or application. The result is a composite array of woft that frequently changes in line with the differing elevator assortment of occupants.

Then there are the clothes. There will be a jumble of suits, skirts, dresses, shorts, jeans, ties, scarves, socks, shoes and even the occasional sporty look. The colours embedded into these fabrics will generally cover the full spectrum range of the PMS colour palette (except for some strange reason in Melbourne where the colour dark grey or black seems to dominate). Once again, each elevator ride up and down the building will have its own unique colour and clothing dominance.

And yes, the elevator also provides a fool-proof tool for evaluating whether someone is an introvert or an extrovert. Your classic introvert will typically stand up against the elevator wall, look down at the floor and say absolutely nothing. Whereas, your flamboyant extrovert will tend to position themselves within the central people mix and their eyes will be continually darting around looking for a fellow extrovert to initiate a meaningful, typically loud and engaging conversation. Now should you encounter a whistler in the elevator, this usually signifies a frustrated extrovert who just can’t refrain from communication any longer and is about to socially and verbally explode!

I know what you are now about to ask! What about the mobile phone user? Well, there is no benefit achieved by studying these elevator travellers, yes, none at all. Why? Because these people are fundamentally rude and are therefore insignificant and irrelevant from a creative and academic perspective. However, there is a solution. One option is to construct an elevator that is impervious to mobile phone reception (which is quite a common occurrence with the mobile network my company uses). The other, and more economically acceptable option, is to have an inbuilt sensor within the elevator that initiates a torrent of polite verbal abuse telling the person to desist immediately. I was going to suggest some choice descriptive expletives, but as all elevators carry a “G Rating”, this idea just wouldn’t pass the globally accepted standards of elevator etiquette.

So, if you are in the business of corporate change management, HR or team building, an inexpensive and unique “room of study” awaits you, that being your elevator. Next time you take a vertical ride with your colleagues, may I suggest you ponder the woft, the clothes and observe any introvert or extrovert tendencies. I’m sure that many innovative learnings will be presented for your benefit!

The Suit Trouser Length Creativity Index

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Does the length of your suit trouser leg influence your creativity in the corporate office?

Yes, this is rather an unusual question! Personally, I must admit that the thought of it had never really crossed my mind until I had to kill two hours in the Virgin Lounge at Melbourne airport this morning as my plane was delayed owing to fog. When you have two hours to ponder the “real meaning” of corporate life, your mind does indeed explore the more important innovation correlations and the length, or lack thereof, of one gentleman’s suit trouser initiated this serious thesis of study.

As I slowly swallowed the remaining remnants of my long black coffee, I noticed a man in his late fifties sojourn past me. My stare was not focused on his slow walking style, nor his olive tweed suit, nor his impressive bald head (of which I am a fellow supporter), no, the deciding attribute was that the bottom of his trousers were about one inch above the top of his black shoes thereby making his distinctive green socks rather prevalent to the eye. My gaze then started to methodically search the Virgin Lounge looking to see if this was a one off, or the start of a common dress code with which I was not partaking.

To my amusement, I noticed a variety of trouser lengths prevailing. Some were too long and were gently kissing the carpet on which they walked. There was a range of trouser lengths that just touched the bottom of the heel, but the majority were about half an inch above the accepted level as deemed by corporate fashion correctness.

So how does this all relate to creativity? Well, I believe that there is a direct correlation! Let’s consider the following “facts”.

If the trouser length is too high, the wearer of the trouser has the option to display their socks to the passing world. These socks can be brightly coloured, patterned or even non-existent. Alternatively, the wearer could also go with the full naked ankle look (commonly termed the “commando ankle”).

If the trouser length is too low, those observers that the trouser wearer is walking past don’t have the opportunity to wonder at the endless array of potential sock possibilities. In this instance, it is quite common for the black boring nondescript sock to be worn. Yes, these people are your typical non-creative types.

The other and less known benefit with high trouser length is the “health improvement” derived from air current woft up the trouser leg that facilitates a perceived freedom of thought. Those that frequent the wearing of a kilt on a breezy day would know exactly what I’m talking about!

So my hypothesis, which I would be honoured if some bright PhD student elects to explore further in the not too distant future (that I’m sure would also be written up in the Harvard Business Review), is that your trouser length is a simple and direct measure of your creativity in the corporate office. So, make sure you wear your trouser cuffs high and maximise the derived benefit of creativity!

That Aurafication Advantage

Businesswoman consulting a partner

I’m sure that many of you have walked into a room full of people that you don’t know and can immediately sense the atmosphere that is prevalent, whether that be positive or negative. Sometimes it can be seen in their body language, or their tone of voice, or just the way they stare at you when you interrupt the mood with that look of bewilderment, or relief that someone new and interesting has joined the group. Either way, it doesn’t take you long to know whether you should continue to walk in, or just back out graciously and say with that sincere and genuine voice, “sorry for the interruption, I think I may have the wrong room” as you lie most professionally through your teeth!

Let’s call this room atmosphere the ‘meeting aura’ or just ‘aura’ for short.
You can also experience this aura when you visit a city for the first time. I’m based in Melbourne and many visitors state that there is a unique ‘Mel-aura’ that is quickly identifiable as you traverse the city streets, similarly Sydney has its own ‘Syd-aura’, as do many other cities around the world.

Many corporate organisations have their own brand that is quite distinctive and readily noticeable when you enter their head office, or meet an employee that is a true believer of their business culture. So, what is it that creates this aura, or ‘corporate aurafication’ that is so illusive to many organisations!

To me, the key to successful ‘aurafication’ is being prepared to be different, but different in a positive and constructive way that encourages employees to want to be linked to the organisation. If their participation in the business is beneficial to them personally, then the process of ‘aurafication’ is well and truly on the way. If there is no prospect for personal growth, then the chance of a successful ‘aurafication’ will be quickly nullified and the business will become yet another one of those boring, and unimpressive companies of which there are far too many!

So in order for your company to have that well sought after aura that many employees strive to obtain, focus on creating your own unique corporate culture and thereby obtain that optimum ‘aurafication’! It might just be the start of that competitive advantage that your business is looking for at the moment?

And This Years Winner Is…..Teamwork

That One Day in September

Last weekend here in Melbourne it was the Grand Final of Australian Rules Football competition that involved the clash between two mighty football teams – Hawthorn and Fremantle. On the big day an audience of 100,000+ supporters sat in the famous and historical MCG stadium and cheered loudly as they encouraged their team towards victory with the goal of being the 2013 Premiers. However, only one team can be victorious and this year the winner was Hawthorn.

Prior, during and after the game, it is always interesting to observe the behaviours of the two team’s supporters. Each supporter dresses up in their football team’s club colours, waves team flags and provides “verbal encouragement” to their players, the opposition and particularly the umpires. Although the supporters have allegiance to their individual teams, after the game there is minimal malice and they depart on mass with “friendly” banter amongst their own supporters and those from the opposition team. In this instance, it could be said that the real winner was “football” as the game was a spectacular ending to yet another great football season that was enjoyed by all supporters of the game.

Let’s explore this team concept further in the corporate office. Many organizations are functionally structured into discrete work groups (marketing, sales, HR, production, etc), or business divisions, or via geography (Australia, Denmark, Japan). Over time, these groups tend to develop their own work culture and ethos that crafts and encourages certain good, and some bad behaviours. Unfortunately, this may also lead to an “us” and “them” mentality where one group tries to score points off another work group, just like in the game of football.

However, the key is for these work groups to recognise that there is one larger and more strategic team, that of the total organization. Sure, there can be a work group team credo under the direction of their General Manager (“team captain”), but only if the real winner is the overall business.

In football, it is the umpires role to keep order in the game and to administer and implement the rules to ensure an equal opportunity for all players. Taking this thought further, do we need to establish a band of independent “Behavioural Umpires (BU)” that freely roam the corporate organization calling poor intergroup teamwork with a series of Red, Yellow and Green “behaviour cards” and associated penalties?

For instance, a person given a “Yellow behavioural card” could be placed into a “behavioural sin-bin” for a day where they are forced to watch DVDs of greater teamwork effectiveness? Those awarded a “Red card” may need to spend a day working in the work group they have offended to learn about that team’s ways of “goodness”? However, the “Green card” would reward positive teamwork behaviour and could result in a financial incentive and other forms of recognition. The BU would have a special uniform, complete with a corporate branded whistle, so they are easily recognisable as they wander through the various work teams.

At the end of each financial year, the BUs could get together and have a “best and fairest” award for those employees deemed to have exhibited the optimum in teamwork excellence. There could even be a corporate dinner at a prestigious hotel to celebrate the occasion with a large and impressive trophy presented to the winner by the organization’s CEO.

So may I suggest that work teams never lose sight of the larger organization to ensure that the winner is always the one team, and not the individual!

Just a thought…..